PROSet Cable Tests button grayed out

[TomMoz]

Updated with the latest driver, restarted, still can't run the Cable Test.

Connection Tests run fine.

Any ideas why?

Windows 10 Pro x64 22H2 latest patches.

PROSet v29.0 installed.

Driver v29.0 installed.

Restarted.

[Dineshbabu]

Hi TomMoz,

Greetings!

Thank you for posting in Intel Community. Please help us with system model that you are using.

Regards,

Dinesh

[TomMoz]

My system is based on a Gigabyte X570 Aorus Ultra motherboard, bios version F37g.

This motherboard has an Intel I211 Gbe adapter onboard.

Do you need additional info?

[IntelSupport]

Hello Tom,

Greetings for the day !

Based on your query , I would request you to provide the below information.

1) Are you using SFP? If yes which SFP are you using ?

2) Was the cable test working fine before or is it a new setup ?

3) Which application are you using to run the cable test ?

Regards,

Varsha

[TomMoz]

Hi Varsha,

1) Using it without an SFP.

2) It's a new setup.

3) Using the PROSet app "Intel(R) PROSet Adapter Configuration Utility" to run the cable test.

[IntelSupport]

Hello Tom,

Greetings for the day !

Thankyou for the information .

At the moment, we are actively working towards finding an appropriate resolution for your issue, and we will provide you with an update as soon as we can. We kindly request your cooperation during this time.

Please don’t hesitate to contact us for any further assistance.

Best Regards,

Varsha

[IntelSupport]

Hello Tom,

Greetings for the day !

As per the screenshot, cable is not detecting in hardware level, since adapter is embedded on the system for the cable issue , kindly contact gigabyte for further assistance .

They will be best equipped to provide support and address any concerns related to the product's warranty coverage.

Feel free to reply if you have any further questions or need assistance. We're here to help.

Best regards,

Varsha

[Camel75]

Have the same issue after updating to latest driver and ProSet (29)

Asus Crosshair VIII dark hero motherboard.

Latest working (Cable Testing) ProSet is 28.02 for me. In 28.03 and 29 > cable testing grayed out.

"As per the screenshot, cable is not detecting in hardware level, since adapter is embedded on the system for the cable issue , kindly contact gigabyte for further assistance ."

I can send you my screenshots with different versions of ProSet... Just sensless answer thats not helping anyone. Thx !

[Simon-Intel]

Hi TomMoz,

Good Day!

I am writing to follow up on our previous correspondence, As I haven't received a response yet, I wanted to touch base and see if there are any updates or if there is any additional information you require from my end.

I understand that you may be busy, and I appreciate your time and attention to this matter. If there's anything I can do to assist you further or if you need any clarification, please don't hesitate to let me know.

Looking forward to hearing from you soon.

Thank you and best regards,

Simon

[TomMoz]

Hi Simon,

As per Camel75's message, I think there's more evidence that this is a bug with the latest driver/Proset versions.

Please research that instead of directing the fault to my cable/motherboard.

Thanks

[Simon-Intel]

Hello TomMoz,

Good Day!

We sincerely apologize if any of our previous posts have caused you any inconvenience. Rest assured, we are committed to addressing your concerns promptly.

We will conduct thorough research with our internal team to gain further insights. However, we kindly request your patience during this process. We assure you that as soon as we have any updates, we will promptly inform you.

Best regards,

Simon

[Simon-Intel]

Hello TomMoz,

Good day!

We are dedicated to resolving the issue you're experiencing. To gain a better understanding and provide the most effective assistance, could you please share the link to the driver you recently updated? This will allow us to review it thoroughly with our team.

We eagerly await your response.

Best regards,

Simon

[TomMoz]

Hi Simon,

This is the driver link:

https://downloadmirror.intel.com/816413/Wired_driver_29.0_x64.zip

This is the PROSet link:

https://downloadmirror.intel.com/816413/Wired_PROSet_29.0_x64.zip

Thanks

[Dineshbabu]

Hello TomMoz,

Good day!

Please help us with the site link where you have downloaded the package.

Best regards,

Dinesh

[TomMoz]

Hi Dinesh,

Do you see my answer to Simon above?

=======================================

Hi Simon,

This is the driver link:

https://downloadmirror.intel.com/816413/Wired_driver_29.0_x64.zip

This is the PROSet link:

https://downloadmirror.intel.com/816413/Wired_PROSet_29.0_x64.zip

Thanks

=======================================

[Pintu]

Hello Tom Moz,

Greeting for the day!

As per your email, you shared the driver package; kindly help with the side where you found or downloaded the package, either the Intel side or the other side.

Thank you for choosing Intel products and services.

Best regards,

Manoranjan.

Intel® Customer Support  

[TomMoz]

Hi Pintu,

Why is that important?

Can't you verify that the packages that I shared the links for are compatible with my Intel NIC model (I211), and are indeed the latest version?

The page is the generic Network Adapter driver's page:

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

Thanks

[Camel75]

Hi Pintu !

Who are you ? Why are you asking the same question for the third time ?

Have you read the whole topic ? Which part of the topic or previously given answer didn't you understand ?

There is a DIRECT LINK in the answer from TomMoz ! DIRECT LINK to intel original driver and ProSet

I hope it was an AI generated answer...

[Pintu]

Hello TomMoz,

Greetings for the day!

Please allow us some time to review the details and we will get back with an update shortly.

Thank you for using Intel products and services.

Regards,

Manoranjan Das.

[Pintu]

Hello TomMoz,

Greetings for the day!

We appreciate your patience. Please allow some more time to examine this matter.

Thank you for using Intel products and services.

Regards,

Manoranjan.

[Pintu]

Hello TomMoz,

Greetings for the day!

We are sorry for the inconvenience caused.

As per this issue, we checked the attached picture, and that option is graded out. We checked that this is not a hardware failure issue but rather a software issue; hence, this Ethernet card is embedded with a Gigabyte motherboard. Please reach out to Gigabyte support; they will have the necessary information to proceed further. 

Thank you for using Intel products and services.

Regards,

Manoranjan.