 To ensure best support experience, please stay active in this chat window. Switching apps or changing focus to another window while working with us may get you disconnected from chat session. display rolling upward October 9, 2021, 11:05 amRichard Hi. Thank you for contacting us. My name is Mariesol and I'm a Microsoft Ambassador. To maximize your support experience, please refrain from closing this browser on your end and stay in front of the computer all the time. For your security, please do not provide sensitive information such as product keys, passwords, email addresses and credit card information in this chat. October 9, 2021, 11:06 amMariesol hello! am having trouble with display: screen rolls upward several inches. Have replaced the Intel Graphics driver October 9, 2021, 11:07 amRichard Thank you for the information. Rest assured that I'll be happy to help you with your concern. October 9, 2021, 11:07 amMariesol When did the issue start to happen? October 9, 2021, 11:08 amMariesol i had to do a full reset of laptop last week, two times....issue began after most recent reset October 9, 2021, 11:08 amRichard Lenovo Thinkpad running windows 10 October 9, 2021, 11:09 amRichard May I know what is the built and version of your Windows ? to check please press Windows key + R then type winver October 9, 2021, 11:09 amMariesol tried to download and install the windows update standalone but dont have sufficient priveliges for it to work October 9, 2021, 11:10 amRichard v 21H1 (OS build 19043.1266 October 9, 2021, 11:11 amRichard Thank you for verifying, Lets work together to resolved the issue. Are you using the device in question to contact us today? October 9, 2021, 11:12 amMariesol yes October 9, 2021, 11:12 amRichard Please go to settings > system> display> then change the scale and layout and display resolution to recommended October 9, 2021, 11:12 amMariesol Please advised if it works for you. October 9, 2021, 11:12 amMariesol finished....no change to issue October 9, 2021, 11:13 amRichard Let us try the other option October 9, 2021, 11:14 amMariesol Windows10.0-KB4023057-x64 October 9, 2021, 11:15 amRichard We often encounter this kind of scenario if there are compatibility issues with the device's apps or drivers preventing the device to run other processes. Let us perform some steps to fix and install the previous version of your Display driver. Shall we proceed on this? October 9, 2021, 11:15 amMariesol this is the update install package that i cannot get to run October 9, 2021, 11:15 amRichard On your keyboard please press Windows key + X then choose Device manager look for >Display adapter > right click on Display driver then select update driver choose browse my computer for driver software then let me pick my option and select a driver from the list. October 9, 2021, 11:15 amMariesol Please advised once you're done with the steps October 9, 2021, 11:15 amMariesol ok October 9, 2021, 11:16 amRichard Intel and Mocrosoft Basic Display are showing October 9, 2021, 11:17 amRichard Intel HD 520 October 9, 2021, 11:18 amRichard Pick the first driver on the list please October 9, 2021, 11:18 amMariesol ok October 9, 2021, 11:19 amRichard process initiated...installed driver....issue remains the same October 9, 2021, 11:20 amRichard Please continue to restart for the changes to take effect with installing the previous version of your driver. October 9, 2021, 11:20 amMariesol Before you restart, is there anything else I can help you with? October 9, 2021, 11:20 amMariesol nothing else....many thanks! October 9, 2021, 11:21 amRichard ending chat?? ok? October 9, 2021, 11:21 amRichard You are very much welcome, Once again this is Mariesol, It's my pleasure to assist you today. Please don't hesitate to contact us again if you need help, we're always here for you. Please help us maintain our quality of service by completing a quick survey to rate your experience. Your case number is 1029686339 . If you need additional assistance, please do not hesitate to create a new ticket by visiting https://support.microsoft.com/en-us/contactus/.