topic Failed to install Edge_Software_Manager in Edge Software Catalog

Failed to install Edge_Software_Manager

huang06 — Wed, 18 Nov 2020 07:24:26 GMT

Software: Edge_Insights_for_Vision_2021.1
OS: Ubuntu 18.04.5 LTS

I try many times to install the Edge_Software_Manager, but encounter the same error message.

Re: Failed to install Edge_Software_Manager

Nadia_J_Intel — Wed, 18 Nov 2020 15:06:01 GMT

Hi Huang,

Thanks for reaching out to us. Can you provide us the specific log for the failed module - Edge Sofware Manager. You can use this command to get the log $./edgesoftware log <module id>

You can use the module ID of the Edge Software Manager from the image you provided.

Thanks.

Re: Failed to install Edge_Software_Manager

huang06 — Thu, 19 Nov 2020 01:49:31 GMT

The attached file includes the logs of Edge_Software_Manager, I hope it could help you analyze the problem, thanks.

Re: Failed to install Edge_Software_Manager

Nadia_J_Intel — Mon, 30 Nov 2020 15:45:33 GMT

Hi Huang,

Can you try this to reinstall the ESM module ?

$./edegesoftware update <ESM Module ID>

You can get the Module ID from this command:

$./edegesoftware list

Do update if the issue still persists.

Re: Failed to install Edge_Software_Manager

RaviKira — Thu, 03 Jun 2021 01:52:40 GMT

Hi,

I am facing the same problem. Is there any working solution?

Tried to update, uninstall and reinstall too. Didn't work on Ubuntu 18.4 and 20.4 too

Verifying Edge Software Configurator [.. ] 4%
ERROR: Failed to connect to VM Agent
Setup Failed. Cleaning up ...
Log says

Thu Jun 03 03:46:49 IST 2021 - ERROR - Failed to get vm agent status with return code 200

/var/log/esb-cli/Intel_Edge_Software_Configurator_v3.0/Edge_Software_Configurator/components.log:

Thanks,

Ravi Kiran