topic Re: Edge Device and diagnosis HDDL promblems in Edge Software Catalog

Edge Device and diagnosis HDDL promblems

Jerry4_Liu — Mon, 21 Dec 2020 04:48:20 GMT

Hello all,

I have a question~

Our equipment install the Edge Device Diagnostic Tool (EDTDT) and success installing the whole software, but our hddltest almost fail.

Is it necessary to take hddltest for all equipment? or can we skip this test?

If we want to pass the hddltest, we should have the some equipment like a HDDL Card ?

Thanks.

Regards,

-Jerry

Re: Edge Device and diagnosis HDDL promblems

Nadia_J_Intel — Wed, 30 Dec 2020 03:05:59 GMT

Hi Jerry,

For the hddltest to pass, you need HDDL card plugged in to the system.

But, you can also ignore the hddltest result if you wish to continue without having the HDDL card.

Regards,

Nadia

Re: Edge Device and diagnosis HDDL promblems

Jerry4_Liu — Wed, 30 Dec 2020 10:55:08 GMT

Hi Nadia,

If we ignore the hddltest result, how do we know that our equipment is qualified for the test?or just submit the report?

Thanks.

Regards,

-Jerry

Re: Edge Device and diagnosis HDDL promblems

Nadia_J_Intel — Thu, 31 Dec 2020 02:03:59 GMT

Hi Jerry,

You can submit your result to Vincent even without the HDDL test result.

Thanks.

Re: Edge Device and diagnosis HDDL promblems

Jerry4_Liu — Mon, 04 Jan 2021 06:29:32 GMT

Hi Nadia,

I have a quick question

I have submitted our report to this mail address eshsupport@intel.com, but our mail always blocked by intel, how to handle this problem, or need notice some mail format ??

and may I know who is Vincent?? Could I have his mail address?

Thanks.

Regards,

-Jerry

Re: Edge Device and diagnosis HDDL promblems

Nadia_J_Intel — Tue, 05 Jan 2021 02:20:53 GMT

Hi Jerry,

Thanks for your effort in sending the report to us and sorry about the email blocked.

We will have someone from our side that contact you directly regarding through email later.

Thanks.

Nadia

Re: Edge Device and diagnosis HDDL promblems

Jerry4_Liu — Wed, 06 Jan 2021 02:59:29 GMT

Hi Nadia,

ok ~ I see

Thanks.

Regards,

-Jerry