topic Re: ECI install issue in Edge Software Catalog

ECI install issue

AmandaLee — Fri, 10 Sep 2021 00:24:42 GMT

Hello,

I am trying to install ECI on Kabylake platform.

On this machine, the ECI USB boot stick is listed in BIOS boot menu but won't enter ECI install process (The ubuntu live USB is working fine with this machine.).

I have tried same USB stick on another machine and no problem.

Is there any suggestion about this?

Fail machine:

CPU: Intel i5-7500T @2.7G (Kabylake)

RAM: 8G

BIOS vendor: American Megatrends

UEFI 2.5

Success machine:

CPI: Intel i7-1185G7E @2.8G (TGL)

RAM: 16G

BIOS vendor: American Megatrends

UEFI 2.7

ECI target:

ECI2.0 ECI-B poky
ECI1.5 ECI-A acrn

USB boot stick : USB3.0

Re: ECI install issue

JesusE_Intel — Mon, 13 Sep 2021 21:26:54 GMT

Hi AmandaLee,

The system you are using (Intel i5-7500T) does not meet the system requirements for Edge Controls for Industrial. Could you try it on a different system that meets the requirements?

Regards,

Jesus

Re: ECI install issue

AmandaLee — Tue, 14 Sep 2021 01:09:26 GMT

Hi Jesus,

Thanks for your help!

Amanda

Re: ECI install issue

AmandaLee — Thu, 16 Sep 2021 03:01:59 GMT

Hi Jesus,

I would like to check this situation as the following:

Why didn’t support Core i5-7500T? Because we found “IEI* TANK - TANK-870AI-i5KBL/8G/2A-R11 with Intel® Core™ i5-7500T” in Intel ECI Validated Target Systems list as the capture.
Did ECI supported included Whiskey Lake & Coffee Lake-S in 8^th Gen CPU?
Did ECI supported included Coffee Lake-R & Coffee Lake-H in 9^th Gen CPU?

Regards,

Amanda

Re:ECI install issue

JesusE_Intel — Thu, 23 Sep 2021 20:57:59 GMT

Hi AmandaLee,

Thanks for pointing that out, let me check with my peers about this and get back to you.

Regards,

Jesus

Re: ECI install issue

Lay — Fri, 24 Sep 2021 08:01:33 GMT

Hi AmandaLee,

Can you share your Kabylake system info(product link)? Can you try on different USB port or use USB2 pendrive?

Can you see grub menu? If yes, can you press 'e' in 'boot' entry and add debug=7 and provide the error log?

Regards,

Lay

Re:ECI install issue

JesusE_Intel — Mon, 04 Oct 2021 16:40:45 GMT

Hi AmandaLee,

Could you please provide the error logs following Lay's suggestion?

Regards,

Jesus

Re: Re:ECI install issue

AmandaLee — Wed, 06 Oct 2021 03:06:24 GMT

Hi Jesus,

The machine that I use is borrowed from other team and already returned.

I am still waiting on them to provide me again.

I will update to you as soon as I finish it.

Regards,

Amanda

Re:ECI install issue

JesusE_Intel — Wed, 20 Oct 2021 17:18:03 GMT

Hi Amanda,

Would you mind if I close this discussion and we can start a new one once you get access to the system?

Regards,

Jesus

回應： Re:ECI install issue

AmandaLee — Fri, 22 Oct 2021 01:41:05 GMT

Hi Jesus,

Okay, if there is any question later, i will start a new one.

Thanks for your assistance.

Regards,

Amanda

Re:ECI install issue

JesusE_Intel — Fri, 22 Oct 2021 15:42:02 GMT

Great, thank you! If you need any additional information, please submit a new question as this thread will no longer be monitored.