topic Re:Kno Books in Edge Software Catalog

Kno Books

sw7 — Thu, 07 Apr 2022 15:01:11 GMT

Good morning,

My apologies if this is in the wrong location. I joined because Intel has given me the ring around regarding Kno books. I had an account with Kno before Intel acquired them, and I had a textbook that I paid for, that I now need for my current job.

Does anyone know how to access old books that they had on Kno? Obviously, the Kno app no longer functions, and I'm at a loss of how to get access to this textbook.

Thank you for any responses and guidance. Again, apologies if this is in the wrong forum. I'm just looking for some answers.

Best,

Re:Kno Books

JesusE_Intel — Tue, 12 Apr 2022 18:04:02 GMT

Hi sw,

Thanks for reaching out, let me reach out to my peers for assistance with Intel Education Study (product formally known as Kno).

I will let you know what I find out.

Regards,

Jesus

Re:Kno Books

JesusE_Intel — Tue, 12 Apr 2022 22:25:17 GMT

Hi sw,

As you know, Intel® Education Study (products formally known as Kno™) has been discontinued and support for this product concluded in 2017.

Please see Product Change Notification (PCN) Number 115160 on Intel® Quality Document Management System (QDMS) for additional information.

Regards,

Jesus

Re: Re:Kno Books

sw7 — Wed, 13 Apr 2022 20:13:11 GMT

Hi Jesus,

Thanks for your response with this issue. I'm unable to find anything with the PCN number on the site provided. Is there a specific date range I need to use?

What do you recommend the next steps are? Is there some documentation that shows I purchased this textbook at one point and could go to the publisher in hopes of a copy? Or should I just cut my losses?

Truly appreciate your response and any further updates.

Sincerely,

Re:Kno Books

JesusE_Intel — Wed, 13 Apr 2022 21:32:56 GMT

Hi sw,

Apologies, try searching for PCN number 115160-00 published in December 2016. All information regarding this product has been archived as it's been discontinued for a little over 5 years. I recommend searching your email for any instructions received during the Product Change Notification period.

Regards,

Jesus

Re:Kno Books

JesusE_Intel — Wed, 27 Apr 2022 17:28:00 GMT

If you need any additional information, please submit a new question as this thread will no longer be monitored.