topic Re: Re:pc in Edge Software Catalog

pc

Riderof — Sun, 14 May 2023 13:28:02 GMT

No compilation data
During the launch of the program on May 14, 2023 at 16:15, there was no access to the Internet. Refresh the page to try again.

I have a network connection, I want to update the BIOS, but it constantly appears

Re:pc

JesusE_Intel — Mon, 15 May 2023 16:52:19 GMT

Hi Riderof,

Could you confirm which Intel Product you are using? Are you using one of the software packages from Edge Software Hub?

Intel® Edge Software Hub

Regards,

Jesus

Re: pc

Riderof — Tue, 16 May 2023 15:01:05 GMT

hello, I use this program using the Intel Driver & Support Assistant

Re: pc

Riderof — Tue, 16 May 2023 17:30:31 GMT

Intel® Driver & Support Assistant

Re: pc

JesusE_Intel — Tue, 16 May 2023 18:03:28 GMT

Thank you for confirming, I will route your question to the appropriate team.

Re:pc

Steven_Intel — Wed, 17 May 2023 21:07:13 GMT

Hello Riderof,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with the Intel® Driver & Support Assistant, I will be glad to help.

In order to better assist you, please provide a screen capture where we can see the error in English, since we cannot translate the image provided.

As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: pc

Riderof — Thu, 18 May 2023 10:22:47 GMT

for some unknown reason, I can’t turn on the error message itself in English, while everything else will be in it, I can write this (During the launch of the program on May 18, 2023 at 13:16, there was no access to the Internet. Refresh the page to try again. )

Re:pc

Steven_Intel — Thu, 18 May 2023 16:41:52 GMT

Many thanks for your reply.

Please provide the following information:

Was IDSA working fine before?
Do you have a stable working connection to the internet?
What browser are you using? Also, what other browsers have you tried to open IDSA? The supported browsers are the following: Firefox, Chrome, Edge or Edge* Legacy (version 44.17763/18.17763 or newer).
Are you running the latest version of IDSA?

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:pc

Riderof — Fri, 19 May 2023 11:31:50 GMT

the Internet is stable, I haven’t used IDSA before, I just downloaded the latest version yesterday on the Opera and Chrome browsers

Re: Re:pc

AlHill — Fri, 19 May 2023 11:54:24 GMT

@Riderof wrote:
the Internet is stable, I haven’t used IDSA before, I just downloaded the latest version yesterday on the Opera and Chrome browsers

You should note that Opera is not supported. Only Firefox, Chrome, and Edge.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: pc

Riderof — Fri, 19 May 2023 14:59:34 GMT

same in Firefox browser

Re: Re:pc

Riderof — Fri, 19 May 2023 14:59:56 GMT

same in Firefox browser

Re:pc

Steven_Intel — Fri, 19 May 2023 20:46:43 GMT

Thank you for your reply.

In order for us to investigate further, please provide the IDSA logs:

Method #1:

Open Intel® DSA on the browser of your preference.
Go to Settings.
Find the Folder Location field.
Click on the hyperlink of the location.
Select the three folders shown and then, right click.
Click on Send to.
Click on Compressed (zipped) folder.
Save it in the desired location.

Method #2:

Go to C:/ProgramData/Intel/DSA

Sometimes the ProgramData folder is a hidden folder, so if you cannot see the folder, change the settings to show all hidden files.
For Win7: In File Manager, choose Organize, folder & search options, click View tab, under Advanced Settings and make sure the radial button is marked for Show hidden files, folders and drivers.
For Win8, 10 & 11: In File Explorer, choose the View tab at the top of the page and check the box for hidden items to be shown.

2. Right-click on the DSA folder.

3. Click on Send to.

4. Click on Compressed (zipped) folder.

5. Save it in the desire location.

Look forward to hearing back from you.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:pc

Riderof — Wed, 24 May 2023 15:28:16 GMT

that's done

Re:pc

DeividA_Intel — Wed, 24 May 2023 23:08:58 GMT

Hello Riderof,

Thanks for teh reports sent. Before I investigate this issue, I would like you to try the following:

1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.

In Windows* Search, type Services, and scroll to find Intel® Driver & Support Assistant.
Confirm the Status shows Running; if it isn't running, then start the service if necessary by right-clicking and choosing Start.
If the Status shows Running, restart both services by right-clicking and choosing Restart.

2. Check to see if any Windows updates are pending.

3. Clear the browser cache and close the browser.

4. Try disabling your Ad Blocking extensions and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage.

5. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool and then reinstall the tool.

Regards,

Deivid A.

Intel Customer Support Technician

Re: pc

Riderof — Thu, 25 May 2023 11:49:41 GMT

reinstall didn't help

Re:pc

DeividA_Intel — Fri, 26 May 2023 17:24:05 GMT

Hello Riderof,

Thanks for the confirmation. I would like to investigate this issue and I will need a new report from the Intel® System Support Utility (Intel® SSU) and logs:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. Provide the Logs from Intel® Driver & Support Assistant (Intel® DSA):

https://www.intel.com/content/www/us/en/support/articles/000089850.html

Regards,

Deivid A.

Intel Customer Support Technician

Re:pc

DeividA_Intel — Wed, 31 May 2023 22:02:00 GMT

Hello Riderof,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re:pc

DeividA_Intel — Mon, 05 Jun 2023 23:42:32 GMT

Hello Riderof,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician