topic Re: Re:Install Metro_AI_Suite_Device_Qualification Fail in Edge Software Catalog

Install Metro_AI_Suite_Device_Qualification Fail

JanHung — Tue, 15 Jul 2025 06:44:02 GMT

Hi Intel,

I tried running the installation packages for Metro_AI_Suite_Device_Qualification 1.5.1 and 1.5, but both installations failed. The va enable node module cannot be installed.

System

OS: Ubuntu 24.04.2 LTS

Processor: Intel Core Ultra 7 256U x 14

Memory:64G

The error message is as follows:

Version 1.5:

Run ./edgesoftware update <Failed Module ID(s)> still fail

Version 1.5.1:

Re:Install Metro_AI_Suite_Device_Qualification Fail

JesusE_Intel — Tue, 15 Jul 2025 21:41:57 GMT

Hi JanHung,

Thank you for reporting the issue. I have successfully reproduced it and am currently consulting with the engineering team to find a fix or workaround. I will update you as soon as I have more information.

Regards,

Jesus

Re:Install Metro_AI_Suite_Device_Qualification Fail

JesusE_Intel — Wed, 23 Jul 2025 19:20:56 GMT

Hi JanHung

The engineering team is working on a fix, which should be available in the next release.

Currently, there are two issues. For the Media Communications Mesh (MCM) issue you encountered, please try the following workaround:

1. Navigate to the installation directory

cd <working dir>/Metro_AI_Suite_Device_Qualification

2. Edit install_pkgs_status file

vi install_pkgs_status

3. Update the mcm_build_status by changing the value from 0 to 1:

mcm_build_status=1

4. Re-run the installation command

./edgesoftware install

The second issue you might encounter is related to the XPUM version. I'm currently waiting to see if there's another workaround available while we anticipate the next software release.

Regards,

Jesus

Re: Re:Install Metro_AI_Suite_Device_Qualification Fail

JanHung — Thu, 24 Jul 2025 09:48:13 GMT

Thank you, JesusE.

However, even after modifying install_pkgs_status, I'm still unable to install the va enable node.

The error is as follows:

Re:Install Metro_AI_Suite_Device_Qualification Fail

JesusE_Intel — Fri, 25 Jul 2025 16:05:18 GMT

Hi JanHung,

We've added a workaround for this issue in the troubleshooting section of the documentation. Could you please give it a try and let me know if it resolves the issue for you?

https://docs.openedgeplatform.intel.com/vision-automation-test-u20/user-guide/Get-Started-Guide.html#troubleshooting

Regards,

Jesus

Re: Re:Install Metro_AI_Suite_Device_Qualification Fail

AmandaLee — Wed, 30 Jul 2025 05:36:05 GMT

Hi Jesus,

I followed the troubleshooting steps and applied the patch, but it's still failing.

Regards,

Amanda

Re: Re:Install Metro_AI_Suite_Device_Qualification Fail

JanHung — Wed, 30 Jul 2025 11:45:07 GMT

Hi Jesus,

I went through the recommended troubleshooting steps and performed a reboot. That resolved the issue successfully. Thank you very much.

Re:Install Metro_AI_Suite_Device_Qualification Fail

JesusE_Intel — Wed, 30 Jul 2025 23:31:39 GMT

Hi JanHung, thanks for confirming that the troubleshooting steps worked for you.

Hi Amanda, could you try the steps on a fresh OS or a different system? Your screenshot indicates there might be an issue with some package dependencies.

Re: Re:Install Metro_AI_Suite_Device_Qualification Fail

AmandaLee — Thu, 31 Jul 2025 01:22:59 GMT

Hi Jesus,

Thanks for your reply.

On this same system, I've only installed "esq for ai edge system." Can these two packages coexist?

Re:Install Metro_AI_Suite_Device_Qualification Fail

JesusE_Intel — Thu, 31 Jul 2025 20:32:19 GMT

Hi AmandaLee,

It's not recommended, as some components may interfere with each other. Could you please try on a fresh OS installation and let me know if the same issue occurs?

Regards,

Jesus

Re:Install Metro_AI_Suite_Device_Qualification Fail

JesusE_Intel — Tue, 05 Aug 2025 16:40:50 GMT

The reported issue on this thread has been resolved, if additional assistance is needed, please create a new discussion as this thread will no longer be monitored.

Re: Re:Install Metro_AI_Suite_Device_Qualification Fail

AmandaLee — Fri, 08 Aug 2025 04:06:31 GMT

Hi Jesus,

I've reinstalled it on a fresh OS, and it works successfully. Thank you.

Regards,

Amanda