topic Re:Invalid Product Key in Edge Software Catalog

Invalid Product Key

monty1 — Mon, 04 Mar 2024 13:58:50 GMT

Hello,

I have just registered for Edge Insights for Autonomous Mobile Robots and received email with product key. However when I try to install downloaded setup, I get error saying:

Invalid Product Key. Exiting installation

Please what should I do in order for my product key to become valid? Thanks.

Re:Invalid Product Key

Iffa_Intel — Tue, 05 Mar 2024 02:51:17 GMT

Hi,

you should get the product key from your email where it is sent during download.

Perhaps you downloaded multiple times and used different product key from the installer that you run.

Could you try to download the installer again and make sure you received the product key through email?

Ensure you use the correct pair, newly received product key with newly downloaded installer.

Cordially,

Iffa

Re:Invalid Product Key

Iffa_Intel — Fri, 08 Mar 2024 05:54:47 GMT

In addition to that,

You should be able to see the key being displayed when downloading the package

Try to re-download the package and see whether the key works.

The keys should be valid for 1 year and if you re-downloads the package within the same year, the same key will be provided/displayed.

Plus, you can log into https://lemcenter.intel.com/ and view the product key under the entitlements section.

Cordially,

Iffa

Re:Invalid Product Key

Iffa_Intel — Fri, 15 Mar 2024 06:09:03 GMT

Hi,

Intel will no longer monitor this thread since we have provided a solution. If you need any additional information from Intel, please submit a new question.

Cordially,

Iffa