topic Re:Edge AI Box (ESDQ) installation issue in Edge Software Catalog

Edge AI Box (ESDQ) installation issue

Hayden_kor — Thu, 07 Mar 2024 04:35:22 GMT

According to the guide, I am trying to set-up and run the Edge AI (ESDQ) demo on NUC 13 Pro mini PC platform.

* Intel® Edge AI Box (v3.1) - Link

* H/W - Intel NUC13ANHi5 - Link

* O/S - Ubuntu Desktop 22.04.4

* Problem - as below log message, some modules installation failure happened

[Procedures]

* Intel Edge AI Box package download (Link)

* Clean install Ubuntu 22.04 Desktop

* ./edgesoftware install (1st step)

* reboot the system

* ./edgesoftware install (2nd step)

Here I attached the console log message capture of both 1st and 2nd steps.

Please check and guide how to set-up the package successfully.

Best regards,

Hayden

Re:Edge AI Box (ESDQ) installation issue

Iffa_Intel — Mon, 11 Mar 2024 06:53:37 GMT

Hi,

could you clarify:

Did the same thing happen if you re-download the package & install it?
Are you using any proxies?

Cordially,

Iffa

Re: Edge AI Box (ESDQ) installation issue

Hayden_kor — Mon, 11 Mar 2024 07:55:29 GMT

Hello,

[1] I tried again with re-downloading the binary (checked with Beyond Compare tool, the two binaries are identical), and when I installed again (./edgesoftware install), same failure message happened.

[2] I did the installation at my Home network, so, there was no proxy required.

One thing to update,

when I executed the installation (./edgesoftware install) again, one failure was cleared, and finally one failure (| bmra container base | FAILED |) was remained.

Here I attached the log message output when doing the 3rd time installing.

Best regards,

Hayden

Re:Edge AI Box (ESDQ) installation issue

Iffa_Intel — Tue, 12 Mar 2024 01:17:12 GMT

Hi,

In that case, could you try running the installation package again and see whether it manages to install the failed one?

Then, try to run the application to see if it works.

Cordially,

Iffa

Re: Edge AI Box (ESDQ) installation issue

SShan_Intel — Tue, 12 Mar 2024 01:59:24 GMT

Hi Hayden,

Could you also zip this log directory on this path /var/log/esb-cli and sent to us to further troubleshoot?

Regards,

SShan

Re: Edge AI Box (ESDQ) installation issue

Hayden_kor — Tue, 12 Mar 2024 02:52:23 GMT

Hello SShan,

Today, I tried the installation again.

This time, four modulus are failed to install.

Here I attached the log files including "/var/log/esb-cli" directory.

Please check attached file.

Thank you for support.

Regards,

Hayden

Re: Edge AI Box (ESDQ) installation issue

Hayden_kor — Tue, 12 Mar 2024 03:00:04 GMT

One more thing, there is something strange.

From the log output, there should be "/home/aibox/ ...", however, actually, there is not "aibox" directory under "/home".

I don't understand where the "aibox" diretcory is located.

Re: Edge AI Box (ESDQ) installation issue

SShan_Intel — Tue, 12 Mar 2024 05:08:11 GMT

Hi Hayden,

/home/aibox is in docker container during installation. In the latest log file, I notice you are running sudo when installing Intel® Edge AI Box, hence in the logfile I saw some permission denied error. Please try following without sudo:

1. Fresh Install Ubuntu 22.04 LTS Desktop.

2. Run:

sudo apt update

sudo apt upgrade

sudo reboot

3. Download https://www.intel.com/content/www/us/en/developer/articles/reference-implementation/intel-edge-ai-box.html v3.1 again

4. unzip in your system. Then install using this command without sudo

./edgesoftware install

5. Sent me the /var/log/esb-cli directory again if it is still failed.

Lastly, please connect your system with monitor display and if possible install Intel® Edge AI Box with Ubuntu GUI. This is to prevent display error when running gpu test.

Regards,

SShan

Re: Edge AI Box (ESDQ) installation issue

Hayden_kor — Tue, 12 Mar 2024 05:44:32 GMT

Hi SShan,

I will prepare and share the new installation logs as you guided.

Best regards,

Hayden

Re: Edge AI Box (ESDQ) installation issue

Hayden_kor — Tue, 12 Mar 2024 23:41:01 GMT

Hi SShan,

I performed the installation again with attaching an LCD monitor to the Linux box.

When doing the installation from remote console, monitor is not required, but this time, I connected a monitor as you suggested.

As below, the ESDQ edge AI Box installation was successful.

We can close this thread.

Thanks for support.

Regards,

Hayden

Re:Edge AI Box (ESDQ) installation issue

Iffa_Intel — Wed, 13 Mar 2024 08:03:27 GMT

Hi,

Intel will no longer monitor this thread since this issue has been resolved. If you need any additional information from Intel, please submit a new question.

Cordially,

Iffa