topic Re: Intel drivers Check is not working in Intel® QuickAssist Technology (Intel® QAT)

Intel drivers Check is not working

FCasa3 — Fri, 01 Dec 2023 13:34:41 GMT

I have been using the Intel drivers Check feature and it has been working fine. It was detecting a driver to update at least every week.

But since August 23 it has not been able to detect a single out of date driver. Every time I open it, it says that all drivers are up to date and show the last drivers updated.

I have Windows 10 Pro, Version 10.0.19045 Build 19045
Intel Drivers Check version is 23.4.39.9

Any help?

Thank you very much

Fernando

Re:Intel drivers Check is not working

Ronny_G_Intel — Tue, 05 Dec 2023 00:32:42 GMT

Hi FCasa3,

Thank you for reaching out to Intel Communities.

Can you please confirm that the issue that you are mentioning is referring to Intel® Driver & Support Assistant (Intel® DSA)? URL: https://www.intel.com/content/www/us/en/support/detect.html

If my assumption is correct, I would recommend that you use Windows Add and Remove Programs tool to remove your current IDSA version and download and install the more recent version and try again.

If my assumption is not correct, please provide more information about the product and problem you have.

Regards,

Ronny G

Re: Re:Intel drivers Check is not working

FCasa3 — Tue, 05 Dec 2023 08:40:05 GMT

Hi Ronny

Thank you very much for your support.

Yes, I am talking about the Intel Driver & Support Assistant (Intel DSA). I had installed version 23.4.39.9, that is the last available version. In any case I have uninstalled and installed it again, but the result is the same. The program does not find any driver to update, and shows the last updated drivers (with date 7th July 2023)

Any other suggestions?

Best regards

Fernando

Re:Intel drivers Check is not working

Alberto_R_Intel — Tue, 05 Dec 2023 16:09:08 GMT

Hello FCasa3, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

In reference to this scenario, please follow the troubleshooting steps shown in the link below. Even though the link is related to a different situation, those same steps might be useful and helpful in trying to fix this problem:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

If the issue remains after that, please provide the logs requested here:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html

And also the SSU report:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Intel drivers Check is not working

FCasa3 — Wed, 06 Dec 2023 09:33:43 GMT

Hi Albert

Thank you very much for your support.

I have followed the instructions in the article 000026895, but IDSA is still not working.

I have gotten the requested logs, but the web page in 00056654 showed the option to upload the files, but when I refreshed the page, the option has not been available anymore.

I have attached the IDSA file in this e-mail (Detailed-System-Report.7z)

I have also installed and run the SSU. The last screen has a button to upload the report, but when I press the button, the web page says that the web page is not available. I have attached a screenshot (browser error.png)

I have attached the results of the SSU tool (dx_info_ 7556.txt and dx_info_7556_.txt)

Regards

Fernando

Re: Intel drivers Check is not working

Alberto_R_Intel — Wed, 06 Dec 2023 16:46:42 GMT

Hi FCasa3, You are very welcome. Thank you very much for providing the files.

We are sorry to hear the issue remains after trying the troubleshooting steps suggested previously.

Based on that, we will do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the details on this thread. I will report the browser error to the proper department as well.

Regards,

Albert R.

Intel Customer Support Technician

Re: Intel drivers Check is not working

Alberto_R_Intel — Wed, 06 Dec 2023 21:37:21 GMT

Hello FCasa3, I just received an update on this matter.

After reviewing the case, we can confirm that the drivers seem to be up to date based on the OEM website, that will be the reason why you are not getting notifications for updates: https://www.dell.com/support/home/en-us/product-support/product/precision-17-7720-laptop/drivers

There also is a newer version of BIOS, in case you want to update it, please get in contact directly with Dell to gather the instructions on how to do so:

https://www.dell.com/support/home/en-us

It is important to mention that Intel® Driver & Support Assistant (Intel® DSA) can detect and offer upgrades for many of the drivers and software that are available on our Download Center, but, there is the chance, you may have an Intel® product that isn’t supported by this tool:

https://www.intel.com/content/www/us/en/support/articles/000056718/software/software-applications.html

https://www.intel.com/content/www/us/en/support/articles/000032252/software/software-applications.html

Regards,

Albert R.

Intel Customer Support Technician