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Internal error when running application

Mondal__Deepankar — Wed, 13 Nov 2013 15:31:26 GMT

I get the following error when trying to run my app. Any pointers on how to fix this? Running from command line using -collect mi1 works but using -collect mi2 or -collect mi3 causes an identical error. Interestingly this happens rather quickly when running the app. This is on windows with the latest Inspector. Interestingly Vtune gives me an identical error running this app.

Analysis started for C:\Windows\SysWOW64\cmd.exe (pid = 12404)
Loaded module: C:\Windows\SysWOW64\btpload32.dll, address range [0x02720000-0x0273CFFF]
Loaded module: C:\Windows\SysWOW64\cmd.exe, address range [0x4A140000-0x4A18BFFF]
Loaded module: C:\Program Files (x86)\Intel\Inspector XE 2013\bin32\ccrt12.dll, address range [0x56000000-0x56120FFF], minimal analysis
Loaded module: C:\Windows\syswow64\CRYPTBASE.dll, address range [0x74C30000-0x74C3BFFF]
Loaded module: C:\Windows\syswow64\SspiCli.dll, address range [0x74C40000-0x74C9FFFF]
Loaded module: C:\Windows\syswow64\USER32.dll, address range [0x74E80000-0x74F7FFFF]
Loaded module: C:\Windows\syswow64\ADVAPI32.dll, address range [0x75D30000-0x75DCFFFF]
Loaded module: C:\Windows\syswow64\RPCRT4.dll, address range [0x75FB0000-0x7609FFFF]
Loaded module: C:\Windows\syswow64\GDI32.dll, address range [0x762A0000-0x7632FFFF]
Loaded module: C:\Windows\syswow64\msvcrt.dll, address range [0x76430000-0x764DBFFF]
Loaded module: C:\Windows\syswow64\PSAPI.DLL, address range [0x764E0000-0x764E4FFF]
Loaded module: C:\Windows\syswow64\KERNELBASE.dll, address range [0x76580000-0x765C6FFF]
Loaded module: C:\Windows\syswow64\USP10.dll, address range [0x76680000-0x7671CFFF]
Loaded module: C:\Windows\system32\IMM32.DLL, address range [0x767B0000-0x7680FFFF]
Loaded module: C:\Windows\SysWOW64\sechost.dll, address range [0x768C0000-0x768D8FFF]
Loaded module: C:\Windows\syswow64\MSCTF.dll, address range [0x76B00000-0x76BCBFFF]
Loaded module: C:\Windows\syswow64\kernel32.dll, address range [0x76BD0000-0x76CDFFFF]
Loaded module: C:\Windows\syswow64\LPK.dll, address range [0x770B0000-0x770B9FFF]
Loaded module: C:\Windows\SysWOW64\ntdll.dll, address range [0x770E0000-0x7725FFFF]
Loaded module: C:\Windows\SysWOW64\SYSFER.DLL, address range [0x738D0000-0x7393CFFF]
Loaded module: C:\Windows\system32\WINBRAND.dll, address range [0x70E00000-0x70E06FFF], minimal analysis
Error: Internal error. Please contact Intel customer support team.
Application exit code: -529697949

The problem appears to be an

Mark_D_Intel — Wed, 13 Nov 2013 17:06:09 GMT

The problem appears to be an unhandled C++ exception (error code 0xE06D7363). Could send me the result directory in a private message?

What analysis type on VTune analysis are you running that triggers the problem? (The user-mode stack sampling analysis types use the same instrumentation technique as mi1, so it is a little odd that is crashes with VTune, but not with IXE at mi1)

Mark

Actually hold off on

Mondal__Deepankar — Wed, 13 Nov 2013 18:59:00 GMT

Actually hold off on investigating this. I ran the app under Application Verifier from Microsoft and there appears to be an issue with sysfer.dll (Some Symantec Endpoint Security dll) raising an unhandled exception. Once I can get the app running cleanly under Application Verifier I will run it under Inspector / Amplifier.

You can run Application

Bernard — Thu, 14 Nov 2013 08:18:53 GMT

You can run Application Verifier with windbg so you will be able to catch and reconstruct the call stack.By looking at KeUnhandledExceptionFilter or other exception handling function usually first parameter will point to saved exception context.Next you can dump that context with .cxr command and inspect the context during the crash.

Thanks for the helpful

Mondal__Deepankar — Fri, 15 Nov 2013 15:04:16 GMT

Thanks for the helpful comment iliyapolak. Btw disabled Symantec Protection and both Vtune Amplifier and Inspector work beautifully.

You are welcome.Glad that you

Bernard — Fri, 15 Nov 2013 20:27:56 GMT

You are welcome.Glad that you found the culprit.