topic I'll create a private reply in Analyzers

Intel VTune Amplifier 2018 causes BSOD

K_R__Dilip — Fri, 13 Apr 2018 00:43:05 GMT

I never thought I would see a BSOD these days but on Windows 7, trying to use Intel VTune Amplifier 2018 to profile a simple C++ application causes BSOD after which I am left with no option but to reboot the PC. This is a very simple C++ console application, about 10 lines, written just to play around with the VTune product and its capabilities.

I built the application under 32-bit release mode with Microsoft Visual Studio 2017. Trying to inject __itt_resume() and __itt_pause() calls between the blocks of code I want profiled immediately causes it to BSOD when I start a new Advanced Hotspot Analysis. It also happens *without* the _itt* calls. All I have to do is to start an advanced hotspot analysis (basic hotspot analysis seems to work ok.)

Any idea what I can do about it? We just paid a hefty sum to purchase this license and I don't want to saddled with an unusable product. Is there any problem with turning on MSVC's /PROFILE option when building the exe? Does that option conflict with VTune?

Hi,

Vladimir_R_Intel — Fri, 13 Apr 2018 07:42:02 GMT

Hi,

Can you please make sure that you use the latest and greatest VTune Amplifier 2018 Update 2 and let us know if the problem still persists?

BR,

Vladimir

How on earth do I upgrade to

K_R__Dilip — Fri, 13 Apr 2018 12:38:32 GMT

How on earth do I upgrade to Update 2? The registrationcenter.intel.com website which apparently maintains the license for my product, offers no way to upgrade. Neither can I find a way to trigger a "search for updates" activity from inside the VTune product itself.

This is all so terribly frustrating for a PAID product!

I'll create a private reply

Jackson_M_Intel — Fri, 13 Apr 2018 13:53:16 GMT

I'll create a private reply to get some additional information.

Not necessary. I managed to

K_R__Dilip — Fri, 13 Apr 2018 13:57:44 GMT

Not necessary. I managed to figure out a way to download Update 2 and install it.
Everything is good now. I am able to profile the same application successfully.
No BSOD happens.

Thanks for quickly responding. I would just recommend someone take a look at the
instructions written for how to upgrade a software via the license registration website.
What I found there and what I eventually ended up doing weren't the same.

Could you please paste a link

Vladimir_R_Intel — Fri, 13 Apr 2018 15:57:29 GMT

Could you please paste a link on incorrect instruction here? we'll fix it as soon as possible.