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    <title>topic Seems to be some issue with in Analyzers</title>
    <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184987#M18795</link>
    <description>&lt;P&gt;Seems to be some issue with the vtsspp kernal module. Attached a file with OS, System info, the vtune commands I use and the problem I'm facing.&lt;/P&gt;</description>
    <pubDate>Fri, 22 May 2020 13:43:00 GMT</pubDate>
    <dc:creator>soderstrom__carl</dc:creator>
    <dc:date>2020-05-22T13:43:00Z</dc:date>
    <item>
      <title>How do I open a case?</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184985#M18793</link>
      <description>&lt;P&gt;I have vTune 2020 update 1 and I'm having problems trying to do a hotspot trace. I can't open a case. When I login and click the dashboard access the "My Support" it wants you to select the product and I searched through all the links and can't find vTune. Also searched for vtune on the support page and there's nothing.&lt;/P&gt;</description>
      <pubDate>Thu, 21 May 2020 19:22:42 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184985#M18793</guid>
      <dc:creator>soderstrom__carl</dc:creator>
      <dc:date>2020-05-21T19:22:42Z</dc:date>
    </item>
    <item>
      <title>Hi,</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184986#M18794</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;Thanks for reaching out.&lt;/P&gt;&lt;P&gt;You are at the right place,this forum deals with issues related to Vtune. So you can reach out to this forum for any vtune clarifications.&lt;/P&gt;&lt;P&gt;You have mentioned that you had a problem while collecting hotspots. Could you give us more information about the issue like error you faced and environment details&amp;nbsp;to try from our side?&lt;/P&gt;</description>
      <pubDate>Fri, 22 May 2020 07:21:00 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184986#M18794</guid>
      <dc:creator>JananiC_Intel</dc:creator>
      <dc:date>2020-05-22T07:21:00Z</dc:date>
    </item>
    <item>
      <title>Seems to be some issue with</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184987#M18795</link>
      <description>&lt;P&gt;Seems to be some issue with the vtsspp kernal module. Attached a file with OS, System info, the vtune commands I use and the problem I'm facing.&lt;/P&gt;</description>
      <pubDate>Fri, 22 May 2020 13:43:00 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184987#M18795</guid>
      <dc:creator>soderstrom__carl</dc:creator>
      <dc:date>2020-05-22T13:43:00Z</dc:date>
    </item>
    <item>
      <title>Thanks a lot for such a</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184988#M18796</link>
      <description>&lt;P&gt;Thanks a lot for such a detailed report.&lt;/P&gt;&lt;P&gt;First of all vtss driver is unable to catch&amp;nbsp;all hw events, to reduce it please increase "-knob sampling-interval"&lt;/P&gt;&lt;P&gt;As I understand Windriver is RT OS, so&amp;nbsp;could you make sure&lt;/P&gt;
&lt;PRE class="brush:cpp; class-name:dark;"&gt;#define VTSS_CONFIG_REALTIME 1
#define VTSS_CONFIG_INTERNAL_MEMORY_POOL 1&lt;/PRE&gt;

&lt;P&gt;are defined in "&amp;lt;vtune_dir&amp;gt;/sepdk/src/vtsspp/config.h" or try to define them unconditionally.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If it doesn't help, could you try to&amp;nbsp;&amp;nbsp;replace:&lt;/P&gt;
&lt;P&gt;msleep_interruptible(1);&lt;BR /&gt;to&amp;nbsp;&lt;BR /&gt;msleep_interruptible(10);&lt;/P&gt;
&lt;P&gt;in&amp;nbsp;"&amp;lt;vtune_dir&amp;gt;/sepdk/src/vtsspp/transport.c"&lt;BR /&gt;Also&amp;nbsp;msleep_interruptible(1); at the end&amp;nbsp;of the loop:&lt;/P&gt;

&lt;PRE class="brush:cpp; class-name:dark;"&gt;list_for_each_safe(it, tmp, &amp;amp;vtss_transport_list) {
  ...
  msleep_interruptible(1);
}
&lt;/PRE&gt;

&lt;P&gt;may help (these sleeps were deleted some time&amp;nbsp;ago as redundant).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also there are at least 2 workarounds:&lt;/P&gt;
&lt;P&gt;1. Switch to driverless collection, to enable it use "-knob stack-size=1024", more details:&amp;nbsp;https://software.intel.com/content/www/us/en/develop/documentation/vtune-cookbook/top/configuration-recipes/profiling-hardware-without-sampling-drivers.html&amp;nbsp;&lt;/P&gt;
&lt;P&gt;2. You can use previous vtss driver, it must be binary compatible with new VTune, just put it in &amp;lt;vtune_dir&amp;gt;/sepdk/src/vtsspp rebuild and reload it.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 May 2020 13:08:19 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184988#M18796</guid>
      <dc:creator>Alexey_B_Intel2</dc:creator>
      <dc:date>2020-05-26T13:08:19Z</dc:date>
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      <title>Hi thanks for the help.</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184989#M18797</link>
      <description>&lt;P&gt;Hi thanks for the help.&lt;/P&gt;&lt;P&gt;WindRiver used to provide a realtime only kernel for embedded systems but that's not what we use. We are using WRL (WindRiver Linux) which is just a packaged linux kernel with support from Wind River. We use WRL like any server would use linux, our programs run as regular user space programs.&lt;/P&gt;&lt;P&gt;I confirmed that these flags are OFF.&lt;/P&gt;&lt;P&gt;/* Realtime patch support */&lt;BR /&gt;#if defined(CONFIG_PREEMPT_RT) || defined(CONFIG_PREEMPT_RT_FULL)&lt;BR /&gt;#define VTSS_CONFIG_REALTIME 1&lt;BR /&gt;#define VTSS_CONFIG_INTERNAL_MEMORY_POOL 1&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;There's one existing msleep_interruptible() call in vtss_transport_fini(), I changed the 1 to a 10. Was that what you wanted me to do? Maybe you could do a diff of your if not.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I also changed&amp;nbsp;-knob sampling-interval=30&lt;/P&gt;&lt;P&gt;Still getting the same failures.&lt;/P&gt;</description>
      <pubDate>Tue, 26 May 2020 15:10:27 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184989#M18797</guid>
      <dc:creator>soderstrom__carl</dc:creator>
      <dc:date>2020-05-26T15:10:27Z</dc:date>
    </item>
    <item>
      <title>Thanks,</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184990#M18798</link>
      <description>&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Yes,&amp;nbsp;this&amp;nbsp;single&amp;nbsp;msleep_interruptible() waits tracefile flushing&amp;nbsp;(which according to dmesg Iog somehow hurts linux scheduler). I've attached diff file for it (transport.diff)&lt;/P&gt;&lt;P&gt;What version of vtss or Vtune (w/o craches) did you use perviously&amp;nbsp;(vtss version can be found in &amp;lt;vtune_dir&amp;gt;/sepdk/src/vtsspp/version.h). I will try to analize the difference beetween them.&lt;/P&gt;</description>
      <pubDate>Wed, 27 May 2020 17:26:40 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184990#M18798</guid>
      <dc:creator>Alexey_B_Intel2</dc:creator>
      <dc:date>2020-05-27T17:26:40Z</dc:date>
    </item>
    <item>
      <title>Hi Alexy -</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184991#M18799</link>
      <description>&lt;P&gt;Hi Alexy -&lt;/P&gt;&lt;P&gt;Here are the 2 versions:&lt;/P&gt;&lt;P&gt;VTune 2020 (was ok)&lt;BR /&gt;#ifndef _VTSS_VERSION_H_&lt;BR /&gt;#define _VTSS_VERSION_H_&lt;BR /&gt;#define VTSS_VERSION_MAJOR &amp;nbsp; &amp;nbsp;1&lt;BR /&gt;#define VTSS_VERSION_MINOR &amp;nbsp; &amp;nbsp;8&lt;BR /&gt;#define VTSS_VERSION_REVISION 198&lt;BR /&gt;#define VTSS_VERSION_STRING &amp;nbsp; "1.8.198-605129"&lt;BR /&gt;#endif&lt;/P&gt;&lt;P&gt;2020-Update 1 (problems)&lt;BR /&gt;cisco@eseto-cel2 vtsspp]$ cat version.h&amp;nbsp;&lt;BR /&gt;#ifndef _VTSS_VERSION_H_&lt;BR /&gt;#define _VTSS_VERSION_H_&lt;BR /&gt;#define VTSS_VERSION_MAJOR &amp;nbsp; &amp;nbsp;1&lt;BR /&gt;#define VTSS_VERSION_MINOR &amp;nbsp; &amp;nbsp;8&lt;BR /&gt;#define VTSS_VERSION_REVISION 208&lt;BR /&gt;#define VTSS_VERSION_STRING &amp;nbsp; "1.8.208-607630"&lt;BR /&gt;#endif&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Keep in mind that we changes the WindRiverLinux version as well. The last time I profiled and vtune was working the WRL version was:&amp;nbsp;82.9.1.172. I'm now using WRL version:&amp;nbsp;82.9.1.258&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Wed, 27 May 2020 19:00:17 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184991#M18799</guid>
      <dc:creator>soderstrom__carl</dc:creator>
      <dc:date>2020-05-27T19:00:17Z</dc:date>
    </item>
    <item>
      <title>Hi,</title>
      <link>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184992#M18800</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;I&amp;nbsp;found only one change that might cause such crash (other changes&amp;nbsp;are related to new CPUs or just code cleanup).&lt;BR /&gt;Could you comment out in "&amp;lt;vtune2020u1&amp;gt;/sepdk/src/vtsspp/target.c" the following line:&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; vtss_task_data_free_buffers(tskd);&lt;/P&gt;&lt;P&gt;In&amp;nbsp;vtss_target_dtr() function (diff is attached)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If this&amp;nbsp;doesn’t help&amp;nbsp;could you please try the old driver (v1.8.198 from VTune 2020) on new WRL 82.9.1.258 to&amp;nbsp;make sure this is new issue&lt;BR /&gt;To do it:&lt;/P&gt;&lt;P&gt;cd&amp;nbsp;&amp;lt;vtune2020&amp;gt;/sepdk/src/vtsspp/&lt;BR /&gt;./build-driver -ni &amp;amp;&amp;amp;&amp;nbsp;./insmod-vtsspp -r -g $(id -ng)&lt;/P&gt;&lt;P&gt;Unloading of current driver is not necessary.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;BR /&gt;Alexey&lt;/P&gt;</description>
      <pubDate>Fri, 29 May 2020 09:45:27 GMT</pubDate>
      <guid>https://community.intel.com/t5/Analyzers/How-do-I-open-a-case/m-p/1184992#M18800</guid>
      <dc:creator>Alexey_B_Intel2</dc:creator>
      <dc:date>2020-05-29T09:45:27Z</dc:date>
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