topic Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED in Analyzers

Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Fri, 31 Mar 2023 20:27:43 GMT

I am not able to load the vtss driver.

There is no additional information provided at to why the driver will not load.

Is there any fix for this?

I am using the latest download of VTune.

I tried installing manually with:

./amplxe-sepreg.exe -i -v

It would be helpful if there were additional information as to why the driver won't install.

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Tue, 04 Apr 2023 11:22:38 GMT

Hi,

Thank you for posting in Intel communities.

To check whether the VTSSP drive is installed properly or not, we need to run the self-checker on your machine.

Please follow the below step:

To set the environment variables run the below command:

<Vtune_installation_directory\latest\vtune-vars.bat>

example: C:\Program Files (x86)\Intel\oneAPI\vtune\2022.2.0\vtune-vars.bat

3. To run vtune-self-checker run the below command:

<Vtune_installation_directory\latest\bin64\vtune-self-checker.bat>

example: C:\Program Files (x86)\Intel\oneAPI\vtune\2022.3.0\bin64\vtune-self-checker.bat

Thanks,

Jaideep

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Wed, 05 Apr 2023 14:23:18 GMT

I did that and shows FAILED as I stated above. I will re-run an post the result.

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Wed, 05 Apr 2023 14:41:38 GMT

PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64> ./amplxe-sepreg.exe -i -v
Warning, socperf3 driver is already installed and will be re-used... skipping
Installing and starting sepdrv5...
OK
Installing and starting sepdal...
OK
VTSS++ driver found
Deleting system32/drivers/vtss.sys file...OK
Forming source path for vtss.sys...OK
Forming destination path for vtss.sys...OK
Copying file C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64\sepdrv\vtss.sys to C:\Windows\system32\drivers\vtss.sys...OK
Installing and starting VTSS++ driver...FAILED
PS C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64>

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Wed, 05 Apr 2023 14:57:17 GMT

Log file attached.

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Wed, 05 Apr 2023 15:06:06 GMT

Still see this error when trying to use Hardware based event profiling.

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Mon, 10 Apr 2023 07:24:08 GMT

Hi,

I hope you are doing well.

We are unable to reproduce your issue from our end, could you please share processor details?

>>Please check vtss.sys file exists in the below path

<Vtune_installation_directory>\latest\bin64\sepdrv

example:

C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64\sepdrv (default path)

>>From the screenshot, you shared it's just a warning and you can ignore that. From self checker log I can see vtssp driver is not loaded. If possible please try to reinstall Vtune.

If the issue still persists please let us know.

Thanks,

Jaideep

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Mon, 10 Apr 2023 19:57:35 GMT

The issue persists. It is not just a warning. The driver has failed to load and therefore I cannot use Stack collection with Hardware event based logging. If it wasn't a problem, I would not be trying to figure out how to solve it.l

Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Wed, 12 Apr 2023 06:25:49 GMT

Hi,

I hope you are doing well.

Can you please try to install the latest version(2023.1) of Vtune and let us know if you are facing the issue?

Also as mentioned above please check vtss.sys file exists in the same path as shown above.

Thanks,

Jaideep

Re: Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Wed, 12 Apr 2023 13:57:49 GMT

I have tried to reinstall, but still get the FAILED message when loading the driver.

The vtss.sys file is in the correct location.

Can you please provide additional insight as to why the driver fails to load?

The things you mentioned so far have not helped.

Re: Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Wed, 12 Apr 2023 14:26:48 GMT

Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Fri, 14 Apr 2023 11:06:22 GMT

Hi,

I hope you are doing well.

Dev Team is working on your issue from their end. We will get back to you with an update.

Thanks,

Jaideep

Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Tue, 25 Apr 2023 05:44:07 GMT

Hi,

I hope you are doing well.

We are working on your issue internally. We will get back to you with an update.

Thanks,

Jaideep

Re: Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Mon, 01 May 2023 20:40:46 GMT

It looks like 2023.1 did solve the issue.

Re: Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

Ted5 — Mon, 01 May 2023 23:10:12 GMT

Actually 2023.1 appears to have issues. I was not able to get a call stack of kernel driver calls. Just Hardware Events.

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Wed, 03 May 2023 08:55:46 GMT

Hi,

Good day to you.

So the issue still persists after installing the latest version of Vtune (2023.1), and could you please let us know if the VTSSP driver loaded properly?

please follow the below commands:

Open the command prompt as administrator and please enter the below command

net start vtss

please attach the output logs:

Could you please try to disable Windows Defender antivirus:

Open "Windows Security" (by searching in the windows start menu)
Go to "Virus & Threat protection"
Turn Off "Real-time protection"

This is just one of the workarounds, the team has observed conflicts with Win Defender when loading vtsspp.

Thanks,

Jaideep

Re:Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Wed, 10 May 2023 16:48:25 GMT

Hi,

Could you please follow the above steps and send the logs?

Thanks,

Jaideep

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

JaideepK_Intel — Thu, 01 Jun 2023 11:04:19 GMT

Hi,

We assume that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Thanks,

Jaideep

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

c8 — Fri, 24 May 2024 03:57:08 GMT

Pls have you solved this issue now? I'm also having this issue with vtune version 2024.1.0

我在 vtune 版本 2024.1.0 上也遇到了这个问题

Looking forward to hearing from you!

Re: Windows 10 22H2: Installing and starting VTSS++ driver...FAILED

yuzhang3_intel — Fri, 24 May 2024 04:44:08 GMT

Could you provide a detailed Windows 10 version?