topic Re:Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors in Analyzers

Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors

George123 — Mon, 27 Nov 2023 06:07:44 GMT

I recently downloaded the Intel VTune installer for Windows (online installer). When I tried to start the installer, I can see the installer window on the taskbar but I cannot see it on the screen. Later I realized this related to the fact that I have 2 monitors connected to my computer. I then powered off one of the monitors, and the installer worked fine. I suspect there is a bug in screen coordinates calculation.

Re: Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors

George123 — Mon, 27 Nov 2023 06:11:02 GMT

This is how I arrange my monitors

Re:Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors

RahulC_Intel — Tue, 28 Nov 2023 19:07:18 GMT

Hi George, we are routing this thread to the respective team for further help. They will get back to you as soon as possible.

Re:Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors

yuzhang3_intel — Tue, 02 Jan 2024 02:34:09 GMT

It looks it is a multi-screen support issue, did you install other oneAPI components besides VTune Profiler and there is the same issue observed?

Re: Re:Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors

George123 — Wed, 10 Jan 2024 04:56:01 GMT

No. I only wanted to use VTune profiler.

Re:Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors

Kaleem_A_Intel — Fri, 19 Jan 2024 11:31:57 GMT

Hi George,

I'm unable to replicate the issue with dual-monitors. If possible, please reboot your system and try again. Additionally, kindly provide your system specifications.

Thanks

Kaleem

Re:Intel OneAPI VTune Windows installer does not appear on screen when there are 2 monitors

Kaleem_A_Intel — Thu, 25 Jan 2024 03:41:27 GMT

Hi George,

We are closing this case assuming the solution provided helped. Please feel free to raise a new thread in case of further issues.

Thanks,

Kaleem