topic Intel VTune not working with Xeon(R) Platinum 8488C in Analyzers

Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Mon, 10 Jun 2024 11:02:09 GMT

Hi, When I try to run VTune on a recent AWS r7i instance with a Xeon(R) Platinum 8488C , I have the following message This analysis type is not applicable to the system because VTune Profiler cannot recognize the processor. If this is an old Intel processor, please refer to the minimum hardware requirements in the release note. If this is a new Intel processor, please check for an updated version of VTune Profiler. If this is an unreleased Intel processor, please contact Online Service Center for an NDA product package. Is there something to do, or should I wait for a new release? I'm using the last one available, 2024.1, from march 2024. Thanks

Re: Intel VTune not working with Xeon(R) Platinum 8488C

yuzhang3_intel — Mon, 10 Jun 2024 14:26:36 GMT

2024.1 should support the SPR platform. Have you been able to check if the VTune driver is ready? Please post your command line. Thanks.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Tue, 11 Jun 2024 10:59:37 GMT

I didn't specify, I'm on Windows Server 2022.

Here is the command line for drivers

> "c:\Program Files (x86)\Intel\oneAPI\vtune\2024.1\bin64\amplxe-sepreg.exe" -s
Checking sepdrv5 driver path...OK
Checking sepdrv5 service...
Driver status: the sepdrv5 service is running
Checking sepdal driver path...OK
Checking sepdal service...
Driver status: the sepdal service is running
Checking socperf3 driver path...OK
Checking socperf3 service...
Driver status: the socperf3 service is running
Checking vtss driver path...OK
Checking vtss service...OK

It looks ok, but still I have the same error in VTune.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

yuzhang3_intel — Tue, 11 Jun 2024 13:33:18 GMT

Please post the output of sep.exe -version (as administrator) and Windows Version & OS Build.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Tue, 11 Jun 2024 14:23:24 GMT

"c:\Program Files (x86)\Intel\oneAPI\vtune\2024.1\bin64\sep.exe" -version doesn't provide any output.

For Windows version :

Edition Windows Server 2022 Datacenter
Version 21H2
Installed on ‎9/‎13/‎2023
OS build 20348.2402

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Thu, 13 Jun 2024 07:28:05 GMT

Hi,

Any idea on what is wrong ?

Thanks,

Re: Intel VTune not working with Xeon(R) Platinum 8488C

yuzhang3_intel — Thu, 13 Jun 2024 07:41:12 GMT

It looks like there is something in environment prevents to detect CPU arch. I have escalated the issue to engineering team. We need some time to do investigations.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

yuzhang3_intel — Fri, 14 Jun 2024 01:04:35 GMT

Could you share some information on your system:

1. Please check what antivirus is active on your system. It will be available at "Windows Security"->"Virus & threat protection"

You should see something like this - not necessarily CrowdStrike

2. Please share the output of the following command as well on all the systems: systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version"

3. Please run Get-MpComputerStatus in Powershell and share the value of AntivirusSignatureVersion on these systems.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Fri, 14 Jun 2024 16:18:57 GMT

It looks like replying by email is not putting the answer here. (And also, using Firefox here is not working, I cannot reply)

So here are the requested information

Hi,

Here are the requested informations

1. Antivirus is Trend Micro Security

2. systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version"
OS Name: Microsoft Windows Server 2022 Datacenter
OS Version: 10.0.20348 N/A Build 20348

3.Get-MpComputerStatus

AMEngineVersion : 0.0.0.0

AMProductVersion : 4.18.24040.4

AMRunningMode : Not running

AMServiceEnabled : False

AMServiceVersion : 0.0.0.0

AntispywareEnabled : False

AntispywareSignatureAge : 0

AntispywareSignatureLastUpdated :

AntispywareSignatureVersion :

AntivirusEnabled : False

AntivirusSignatureAge : 65535

AntivirusSignatureLastUpdated :

AntivirusSignatureVersion :

BehaviorMonitorEnabled : False

ComputerID : A4EB669A-9760-D83A-8A2E-610A0E210F77

ComputerState : 0

DefenderSignaturesOutOfDate : False

DeviceControlDefaultEnforcement : Unknown

DeviceControlPoliciesLastUpdated : 1/1/1601 1:00:00 AM

DeviceControlState : Unknown

FullScanAge : 4294967295

FullScanEndTime :

FullScanOverdue : False

FullScanRequired : False

FullScanSignatureVersion :

FullScanStartTime :

InitializationProgress : ServiceStartedSuccessfully

IoavProtectionEnabled : False

IsTamperProtected : False

IsVirtualMachine : True

LastFullScanSource : 0

LastQuickScanSource : 0

NISEnabled : False

NISEngineVersion : 0.0.0.0

NISSignatureAge : 65535

NISSignatureLastUpdated :

NISSignatureVersion :

OnAccessProtectionEnabled : False

ProductStatus : 1

QuickScanAge : 4294967295

QuickScanEndTime :

QuickScanOverdue : False

QuickScanSignatureVersion :

QuickScanStartTime :

RealTimeProtectionEnabled : False

RealTimeScanDirection : 0

RebootRequired : False

SmartAppControlExpiration :

SmartAppControlState :

TamperProtectionSource : Signatures

TDTCapable : N/A

TDTMode : N/A

TDTSiloType : N/A

TDTStatus : N/A

TDTTelemetry : N/A

TroubleShootingDailyMaxQuota :

TroubleShootingDailyQuotaLeft :

TroubleShootingEndTime :

TroubleShootingExpirationLeft :

TroubleShootingMode :

TroubleShootingModeSource :

TroubleShootingQuotaResetTime :

TroubleShootingStartTime :

PSComputerName :

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Fri, 14 Jun 2024 18:49:22 GMT

my answer is not going through.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Fri, 14 Jun 2024 18:50:08 GMT

Hi,

Here are the requested informations

1. Antivirus is Trend Micro Security

systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version"
OS Name: Microsoft Windows Server 2022 Datacenter
OS Version: 10.0.20348 N/A Build 20348
Get-MpComputerStatus

AMEngineVersion : 0.0.0.0

AMProductVersion : 4.18.24040.4

AMRunningMode : Not running

AMServiceEnabled : False

AMServiceVersion : 0.0.0.0

AntispywareEnabled : False

AntispywareSignatureAge : 0

AntispywareSignatureLastUpdated :

AntispywareSignatureVersion :

AntivirusEnabled : False

AntivirusSignatureAge : 65535

AntivirusSignatureLastUpdated :

AntivirusSignatureVersion :

Re: Intel VTune not working with Xeon(R) Platinum 8488C

yuzhang3_intel — Fri, 14 Jun 2024 23:31:55 GMT

What does it mean here?

Antivirus is Trend Micro Security

Could you post the screenshot of Antivirus?

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Sat, 15 Jun 2024 15:51:23 GMT

Here it is.
It is the same antivirus that is installed on another, older, AWS machine, with Windows Server 2012R2 ona r5.4xlarge, and Intel VTune is working find on this one.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

yuzhang3_intel — Sun, 16 Jun 2024 03:54:06 GMT

Thanks for providing detailed information and a comparison. According to the engineering team update, the root cause has been found, and the bug will be fixed in a future release. Thanks.

Re: Intel VTune not working with Xeon(R) Platinum 8488C

gerald2 — Sun, 16 Jun 2024 15:36:31 GMT

Thanks for the info. Any idea about an approximate timeline for this release?

Re: Intel VTune not working with Xeon(R) Platinum 8488C

yuzhang3_intel — Mon, 17 Jun 2024 23:09:14 GMT

2024.2.1 will fix the bug.