topic Re:Known Issues with Forza Motorsport? in Intel® Arc™ Discrete Graphics

Known Issues with Forza Motorsport?

laduran — Sat, 11 Nov 2023 06:41:34 GMT

Hello, I recently downloaded Microsoft Forza Motorsport from the XBox Store on Windows 11.

I know the game is a pretty new release but it is somewhat unstable with my Intel Arc A750 GPU. This is an LE card that I bought from Intel directly.

I am running the following driver details (from Task Manager GPU tab)

GPU 0 - Intel(R) Arc(TM) A750 Graphics

Driver version: 31.0.101.4952

Driver date: 10/31/2023

DirectX version: 12 (FL 12.1)

Physical location: PCI bus 3, device 0, function 0

Utilization 11%

Dedicated GPU memory 5.2/8.0 GB

Shared GPU memory 2.7/15.9 GB

GPU Memory 7.9/23.9 GB

The symptom I run into is that if I start a game session (never see issue while in game menus) after some time (up to 5 minutes) I will get a hard crash of the game and the game process is terminated and I will come back to the Windows 11 desktop. I don't see any crash handler or logs that are created that I know of.

Usually if I run the game in the High preset (all defaults otherwise but with the FPS counter ON) then I will experience crashes in the game.

If I drop the settings to Medium preset I don't appear to experience the crash. I haven't played very long in Medium settings but after a 9 minute race session in Medium I had no crashes.

Feel free to reach out to me for more information as I am happy to help get issues fixed with the ARC products.

Re:Known Issues with Forza Motorsport?

Jean_Intel — Tue, 14 Nov 2023 19:45:33 GMT

Hello laduran,

Thank you for posting in the Intel Communities. We would be more than glad to assist you with the crashing issues when playing Forza Motorsport.

To better assist you with this problem, we would like to confirm the following information:

Was there another graphics card before you installed the Intel A750?
Is Rezisable BAR enabled in your BIOS?
Is there an error message when the game crashes? If so, please provide us with a screenshot of the error message.

There is a new graphics driver available, so we would like to recommend you install the new driver 31.0.101.4953, after running the Display Driver Uninstaller (DDU). Note that previous driver files and leftovers can affect the functionality of your system, and the DDU tool will eliminate all the previous driver installation files.
In case the issue remains, we would like to have more information about your system. We would like to request you to share a system report using the Intel System Support Utility (Intel SSU):
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

Re: Known Issues with Forza Motorsport?

blend — Wed, 15 Nov 2023 14:58:29 GMT

i have a770 arc graphics card.

After installing this 4953 driver, Forza Motorsport 8 started crashing in multiplayer and constantly.

Re:Known Issues with Forza Motorsport?

Jean_Intel — Wed, 15 Nov 2023 21:37:21 GMT

Hello blend,

Thank you for jumping in the thread to report having a similar issue with Forza Motorsport 8. However, as per my understanding, this thread is reporting an issue with Forza Motorsport. So we would like to have the confirmation from laduran, to see if the affected game is only Forza Motorsport.

We also would like to wait for the information we requested in our previous post. Remember that this information will help us to better look into your issue.

Best regards

Jean O.

Intel Customer Support Technician

Re:Known Issues with Forza Motorsport?

Jean_Intel — Fri, 17 Nov 2023 21:57:20 GMT

Hello laduran,

We are checking in your thread to see if you have been able to try installing the new driver after running the DDU software, and gather the information we requested above.

Best regards

Jean O.

Intel Customer Support Technician

Re:Known Issues with Forza Motorsport?

Jean_Intel — Wed, 22 Nov 2023 22:42:26 GMT

Hello laduran,

Since we have not heard back from you, we will proceed to close this thread. Remember that our recommendation is to update the driver after running the DDU tool. If you need more assistance, open a new thread, as this one will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician