topic Re:A750 Obs Crash Some Games in Intel® Arc™ Discrete Graphics

A750 Obs Crash Some Games

Yerdeniz — Wed, 08 Nov 2023 16:02:50 GMT

When I want to broadcast with Obs, some games give an error 5-10 minutes after opening the game. I get the most errors when playing CS2 and Diablo 4. The game freezes, gives a black screen or turns off by itself... My system can easily handle the game + broadcast, I was using 1050ti before and I did not have such a problem.

I have a arc a750, ryzen 5 3600x, 16GB ram

Arc a 750 versiyon 31.0.101.4952

Re:A750 Obs Crash Some Games

Andres_Intel — Thu, 09 Nov 2023 15:50:25 GMT

Hello Yerdeniz,

Thank you for posting on the Intel communities. I understand that some games crash while OBS is running with your Intel® Arc™ A750 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Is the graphics card an Intel Branded Card or is it from another brand?
Do the games work properly without OBS running?
Provide a list you are having this issue with.
Take screenshots of the game settings and OBS settings. This will help us in case we need to replicate the issue.
Is there any error message? If so, provide a screenshot of it.
To know your system environment, run and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: A750 Obs Crash Some Games

Yerdeniz — Thu, 09 Nov 2023 21:01:25 GMT

Is the graphics card an Intel Branded Card or is it from another brand? : intel arc a750
Do the games work properly without OBS running? : no, there are still crashes, but they are less frequent
Provide a list you are having this issue with. : Cs2, Diablo 4, Conan exiles. I've tried these for now
Is there any error message? If so, provide a screenshot of it. : No message

OBSOBSD4D4CS2CS2

Re:A750 Obs Crash Some Games

Andres_Intel — Fri, 10 Nov 2023 14:49:23 GMT

Hello Yerdeniz,

Thank you for your response and for the information provided it is very helpful.

I am aware that your graphics card is an Intel® Arc™ A750 Graphics, but there are different editions. For example, Limited Edition, Asrock, etc. Do you know what edition you have? This is going to help us to identify if this issue happens to a specific edition or not.

Please follow the steps below, based on the Intel® SSU report that your system is not up to date, and let me know the results:

I see you installed the latest graphics driver, have you tried clean installing it with the Display Driver Uninstaller (DDU), before installing the driver 31.0.101.4952? If you need guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
We recommend having the system up to date for better performance on the graphics card. Update the BIOS to version 4401. For installation steps, contact ASUS.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:A750 Obs Crash Some Games

Yerdeniz — Sat, 11 Nov 2023 11:06:53 GMT

Update Bios and did a clean install of the video card. Still crashes randomly.

And i buy this card

Re:A750 Obs Crash Some Games

Andres_Intel — Mon, 13 Nov 2023 15:29:58 GMT

Hello Yerdeniz,

Thank you for your answer and for completing the steps.

I will start with an investigation of this issue to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:A750 Obs Crash Some Games

Andres_Intel — Mon, 20 Nov 2023 16:10:23 GMT

Hello Yerdeniz,

Thank you for your patience.

I am still working on the investigation, we will start with the replication of your issue, I will let you know the results as soon as possible.

We appreciate your time.

Regards,

Andres P.

Intel Customer Support Technician

Re:A750 Obs Crash Some Games

Andres_Intel — Tue, 28 Nov 2023 16:41:57 GMT

Hello Yerdeniz,

Thank you for your time.

We still working on the replication of the issue, and we hope to have the results soon, as soon as I have them I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:A750 Obs Crash Some Games

Andres_Intel — Tue, 05 Dec 2023 19:31:48 GMT

Hello Yerdeniz,

I want to let you know that the reproduction of the issue is still in progress.

Regards,

Andres P.

Intel Customer Support Technician

Re:A750 Obs Crash Some Games

Andres_Intel — Wed, 06 Dec 2023 20:15:03 GMT

Hello Yerdeniz,

Thank you for your wait time.

We have finished with the issue, but we were unable to replicate it. While Streaming Counter Strike 2 after playing while streaming on YouTube for around 10 to 12 minutes I could not notice any hang, crash, or the app getting closed, or the screen getting black the game ran pretty well with no issue at all. You can check this YouTube Video for the results

Also, I want to let you know, that there is a new graphics driver, as you did before clean install it following the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. Then, install the driver 31.0.101.4972.

Please let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re:A750 Obs Crash Some Games

Andres_Intel — Mon, 11 Dec 2023 15:02:06 GMT

Hello Yerdeniz,

Were you able to install the graphics driver version 31.0.101.4972 or 31.0.101.5074 to check if the behavior changes?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: A750 Obs Crash Some Games

Yerdeniz — Wed, 13 Dec 2023 19:11:53 GMT

I formatted my computer and installed the latest update. I have not received any error in cs2 in my short trials so far

Re:A750 Obs Crash Some Games

Andres_Intel — Wed, 13 Dec 2023 20:33:35 GMT

Hello Yerdeniz,

Thank you for keeping me informed.

Just to make sure that the issue is completely solved, I will wait for you to test it for a couple of days more, please let me know the results.

Best regards,

Andres P.

Intel Customer Support Technician

Re:A750 Obs Crash Some Games

Andres_Intel — Mon, 18 Dec 2023 18:08:16 GMT

Hello Yerdeniz,

I just want to make sure the issue is completely solved after formatting the computer and installing the latest update.

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: A750 Obs Crash Some Games

Yerdeniz — Tue, 19 Dec 2023 10:04:49 GMT

I haven't had any errors for a while, I've only had one out of memory error, and that was probably related to the game I was playing.

Re:A750 Obs Crash Some Games

Andres_Intel — Tue, 19 Dec 2023 18:08:28 GMT

Hello Yerdeniz,

Thank you for keeping me informed.

Happy to hear that you haven't had any errors for a while, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

For the out-of-memory error, I recommend you open another thread to keep this thread organized, and we will be more than glad to help you.

Regards,

Andres P.

Intel Customer Support Technician