topic Re:A770 HDR Display problem in Intel® Arc™ Discrete Graphics

A770 HDR Display problem

Yu_ripy — Thu, 07 Dec 2023 16:54:17 GMT

I using A770 and HP Omen 25i Monitor.

And I turn on the HDR and VRR

So now I have a display problem.

When I turn off the system, display are stuck. Don't going sleep mode, no reaction OSD, power button, screen keep lighting.

I send the display to HP CS center, and they can't find any problem (they used GTX1660 GPU)

Now I received my monitor and problem is keep stay.

I need help.

Re: A770 HDR Display problem

Yu_ripy — Fri, 08 Dec 2023 03:29:58 GMT

i find the trigger.

HDR off == display working rightly

but i need HDR. how can i do this?

(HP CS center are checked this (HDR On, VRR On))

Re:A770 HDR Display problem

Hugo_Intel — Fri, 08 Dec 2023 20:27:38 GMT

Hello Yu_ripy

Thank you for posting on the Intel® ARC™ Graphics.

I would like to get a better picture of this issue since it is not clear, you mentioned there different symptoms when the system is turned off, Could you please elaborate on that? If possible share with us a short video showing the issue so we can help you with this one.

Also, please share with us a report from the Intel® System Support Utility so we can check your system specs for possible updates.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:A770 HDR Display problem

Yu_ripy — Sun, 10 Dec 2023 15:48:01 GMT

sorry. this problem seems like random. i tried see this problem but can't see.

and i already selled this GPU. so... thanks to your help. really.

Re:A770 HDR Display problem

Hugo_Intel — Mon, 11 Dec 2023 17:15:51 GMT

Hello Yu_ripy

I understand that the GPU was sold and is no longer available for troubleshooting, we apologize the GPU was not working as expected from the beginning. We will now be closing this thread but if you face any other issue with Intel products feel free to open a new one.

Best Regards,

Hugo O.

Intel Customer Support Technician.