topic Re:Hunt: Showdown color issues in Intel® Arc™ Discrete Graphics

Hunt: Showdown color issues

dabi — Fri, 01 Dec 2023 21:41:13 GMT

There's a problem on which I alt-tab out of the game while in full-screen and it changes all the colors on my screen, its like if in-game gamma affects everything else as the colors are different with different in-game gamma configs.

I installed the latest beta drivers after using DDU without network enabled, so windows doesn't trash out the clean installation. I have also the latest BIOS, as for some reason, with the last BIOS the card wasn't supported in my system with the latest GPU beta driver for some reason. Can't update to the latest windows build as I don't get it from windows update and can't install it unless I do a clean install, which i can't do as I have to work on this computer.

Re:Hunt: Showdown color issues

Andres_Intel — Mon, 04 Dec 2023 20:07:20 GMT

Hello dabi,

Thank you for posting on the Intel communities. I understand that you are having color issues on the screen when alt-tab out of the game while in full-screen. To have a better understanding of the situation, please answer the following questions:

Is the graphics card an Intel Branded Card or is it from another brand?
Take screenshots of the game settings, in case we need to replicate the issue.
For replication purposes and also to have a visual guide of the issue, take a video of it.

Regards,

Andres P.

Intel Customer Support Technician

Re: Hunt: Showdown color issues

dabi — Wed, 06 Dec 2023 12:19:48 GMT

I have not been able to replicate it, but I know its not fixed in the latest driver version. I just need some time to be able to replicate it, as I'm not finding any time lately to play or test anything.

Re:Hunt: Showdown color issues

Andres_Intel — Wed, 06 Dec 2023 18:18:35 GMT

Hello dabi,

Thank you for keeping me informed.

I will wait for you to provide me with the requested information, as soon as I have I will provide you with the next steps.

Regards,

Andres P.

Intel Customer Support Technician

Re:Hunt: Showdown color issues

Andres_Intel — Mon, 11 Dec 2023 14:55:31 GMT

Hello dabi,

Were you able to get the requested infromation?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Hunt: Showdown color issues

dabi — Wed, 13 Dec 2023 19:00:09 GMT

It seems to be fixed, but I dont actually know steps to replicate, I just know that this happens now. When the game is starting up and I alt-tab with a different gamma setting (Eg. max gamma) the gamma seems to be bugged for some seconds, but it fixes itself. Maybe thats the root of the problem, but I don't actually know.

Re:Hunt: Showdown color issues

Andres_Intel — Wed, 13 Dec 2023 20:12:37 GMT

Hello dabi,

Thank you for keeping me informed.

Happy to hear that the issue is fixed, I will wait a couple of days, just to make sure that it is fixed, in case the issue persists remember to provide me with the information requested before.

Regards,

Andres P.

Intel Customer Support Technician

Re:Hunt: Showdown color issues

Andres_Intel — Mon, 18 Dec 2023 18:01:48 GMT

Hello dabi,

I just want to double-check if the issue persists or if it is completely fixed.

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Hunt: Showdown color issues

dabi — Mon, 18 Dec 2023 20:29:29 GMT

It is probably fixed, have not got that same graphical bug again on my pc. I still don't know why it happened (2 times on the old drivers) or how it was fixed, so I'm skeptical on that end. It doesn't matter anyway as in 2024 the game will be updated to use dx12, so probably most of the bugs will be fixed with that, at least for intel dx11 specific bugs.

Re:Hunt: Showdown color issues

Andres_Intel — Mon, 18 Dec 2023 21:27:46 GMT

Hello dabi,

I am glad to hear that the issue completely is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician