topic Re:Performance issue on GTA V in Intel® Arc™ Discrete Graphics

Performance issue on GTA V

Fraydolix — Thu, 19 Jan 2023 16:05:20 GMT

Hello,

Since I bought my Intel ARC A770 LE GPU in November, I have very bad performance on GTA V. This problem is persistent on all driver versions.

I am on average at 60-70 FPS on high settings. I have already tried to reinstall GTA V, drivers with DDU, reinstall Windows 11.

I tried to run GTA V on DXVK 1.10 and DXVK 2.0 but I get the error ERR_GFX_D3D_SWAPCHAI_ALLOC_2.

I tried asking for help on the Intel Insider Community Discord and I seem to be the only one having performance issues on this game.

Here is my configuration:
CPU: i5-10400F
GPU : ARC A770 LE 16GB
RAM : 4x 8Go 3200MHz
PSU : 850W Gold
BIOS VERSION : F21 - UEFI
OS : Windows 11

Re:Performance issue on GTA V

Andres_Intel — Fri, 20 Jan 2023 20:05:18 GMT

Hello Fraydolix,

Thank you for posting on the Intel communities.

I am sorry to hear that you are having performance issues with your Intel® Arc™ A770 Graphics, please answer the questions below for a better understanding of the situation:

Take a video of the issue.
Take a screenshot of the game settings.
Is Resizable Bar enabled?
Provide a list of all the graphics drivers tested.
Download, run, save and attach the report for the following tool:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

You can find the steps on the link:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Performance issue on GTA V

Fraydolix — Fri, 20 Jan 2023 21:01:25 GMT

Hello !

Yeah, the resizable bar is activated as soon as the Intel card is installed.

Here is the list of tested drivers :
- 31.0.101.4032 ACTUAL INSTALLED
- 31.0.101.4034
- 31.0.101.3959
- 31.0.101.3802
- 31.0.101.3490

The performance problem appears on all versions.

I have also already tried to reinstall GTA V and Windows 11.

I am attaching the SSU report and the performance video as well as the parameters of GTA V.

I also noticed during the recording that the clock frequency of the gpu remains quite low

Re:Performance issue on GTA V

Andres_Intel — Mon, 23 Jan 2023 21:32:13 GMT

Hello Fraydolix,

Thank you for your response. All the information provided has been really helpful.

I will investigate this issue to provide you with accurate information.

Regards,

Andres P.

Intel Customer Support Technician

Re: Performance issue on GTA V

Fraydolix — Mon, 23 Jan 2023 21:43:29 GMT

Hello,

No worries, I'm waiting for your answer because I'm blocked for the moment.

Re:Performance issue on GTA V

Andres_Intel — Thu, 26 Jan 2023 22:49:15 GMT

Hello Fraydolix,

We have replicated this issue and our driver debug team is working on it. We cannot commit to any outcome or ETA but as soon as an update is made available it will be noted in our driver's release notes.

We want to thank you for all the information and comments provided.

Let us know if you have further questions

Regards,

Andres P.

Intel Customer Support Technician

Re: Performance issue on GTA V

Fraydolix — Thu, 26 Jan 2023 23:10:32 GMT

Hello,

So from what I understand, there is no solution there?

Re:Performance issue on GTA V

Andres_Intel — Fri, 27 Jan 2023 19:39:39 GMT

Hello Fraydolix,

We understand the importance for you, to have a solution to play GTA V with better performance, and that is the reason why we are working to publish the update as soon as possible. Remember it is made available it will be noted in our driver's release notes in the following link:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html

Let us know if you have further questions

Regards,

Andres P.

Intel Customer Support Technician

Re:Performance issue on GTA V

Andres_Intel — Wed, 01 Feb 2023 20:08:31 GMT

Hello Fraydolix,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Performance issue on GTA V

Andres_Intel — Mon, 06 Feb 2023 19:21:45 GMT

Hello Fraydolix,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician