topic Re: The card has delay when outputting the beginning of an audio playback in Intel® Arc™ Discrete Graphics

The card has delay when outputting the beginning of an audio playback

TheWonderfulPie — Thu, 11 May 2023 11:32:05 GMT

When starting to play an audio, sometimes the GPU will take time to output the audio to the monitor. This happens only with DisplayPort; the HDMI port isn't affected by this issue.

I noticed that it happens mostly when the GPU hasn't sent audio for some time (like 5 minutes). Here, when it will be asked to play audio (like when resuming a YouTube video), it won't sent audio for around 2 seconds, and after those 2 seconds, it will send the audio to the monitor like normal. This means that when it happens, the user won't be able to hear the beginning of the audio he wants. This is like if the audio chip on the GPU was off and is taking some time to "boot" up. This doesn't always happen.
I've linked an Intel Scan Report, and 4 videos of examples where the issue happens (you can hear the spacebar of me resuming the video, with the audio coming 2 seconds later). I have already done a DDU.

(Please do not ask me to get use the stable version of Windows and get of the Insider Preview, I'm already on the queue to opt out)

No one was answering me since more than a week on my last post, so I'm making a new one. I have closed the former

I've just noticed something else by the way:

Sometimes, only sometimes, when starting to play the audio, the first 0.2 or so seconds will be played, the audio then shuts down, and is coming back a second later

Re: The card has delay when outputting the beginning of an audio playback

EndreL — Fri, 12 May 2023 13:14:10 GMT

I have negative experience with Arc A770 LE with DisplayPort too. My issue is the following: when system boots up and starting the first application which is playing audio (a game or a simple Youtube video, for example), audio and video is in sync. However, if there is no audio on DP for a few minutes, sound starts to lag. Sometimes it is only 3-4 seconds, sometimes the audio is 10+ seconds behind the video, which is more than disturbing. My display is a Samsung C34F791 (supports DisplayPort v1.2) which is in use for years and I have not experienced this issue with any non-Intel graphics adapters in the past. Replacing the DP cable did not solve the issue.

HDMI seems to be OK, there is no delay, audio and video is in sync.

Re:The card has delay when outputting the beginning of an audio playback

Carlos_L_Intel — Fri, 12 May 2023 16:34:18 GMT

Hi @TheWonderfulPie,

Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you.

Based on the information and reports provided, the next step will be using a stable Windows version. I understand you are already on queue, however to continue testing we will need to be on the latest stable version.

I also can see that in previous cases, you have cleanly installed your drivers multiple times.

Another recommendation I can give is to update your BIOS to its latest version (https://www.asus.com/us/supportonly/prime%20z790-p%20wifi%20d4/helpdesk_bios/) for a step-by-step guide on how to do it, please contact the motherboard manufacturer.

Best regards,

Carlos L.

Intel Customer Support Technician.

Re: The card has delay when outputting the beginning of an audio playback

TheWonderfulPie — Sat, 13 May 2023 08:44:42 GMT

I already have my BIOS updated to the latest version
So, it would be nice if you don't close this thread, I'll check if I still have that problem once I'll get out of the Insider version

Re:The card has delay when outputting the beginning of an audio playback

Carlos_L_Intel — Mon, 15 May 2023 18:34:12 GMT

Hi @TheWonderfulPie,

Thank you for the update. Yes, please let me know when it happens and if there are any changes. I appreciate your time.

Best regards,

Carlos L.

Intel Customer Support Technician.

Re:The card has delay when outputting the beginning of an audio playback

Carlos_L_Intel — Fri, 19 May 2023 21:19:52 GMT

Hello @TheWonderfulPie,

We would like to know if there are any updates. Let us know if you still need assistance.

Best regards,

Carlos L.

Intel Customer Support Technician.

Re: Re:The card has delay when outputting the beginning of an audio playback

TheWonderfulPie — Fri, 19 May 2023 22:34:56 GMT

Hello, I said in the post that I'm already in the queue to get out of Windows Insider, except if I factory reset my whole PC, I am not able to get the Stable release right now due to how Windows Insider works, I'll only be able to get the stable release once a sort of major Windows version comes out

Re:The card has delay when outputting the beginning of an audio playback

Alberto_R_Intel — Tue, 23 May 2023 13:45:55 GMT

TheWonderfulPie, Thank you very much for letting us know about those updates.

In that case, I will verify and confirm if there are further troubleshooting steps to try for this scenario. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

Re:The card has delay when outputting the beginning of an audio playback

Alberto_R_Intel — Wed, 24 May 2023 19:17:45 GMT

Hello TheWonderfulPie, I Just received an update on this matter.

While we are still working on this matter, we just wanted to check if by any chance you have an estimated time frame of when you will be able to update the Operating System?

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:The card has delay when outputting the beginning of an audio playback

TheWonderfulPie — Thu, 25 May 2023 04:38:24 GMT

When you have Windows Insider, you can get the stable release only when a new major version releases, otherwise you have to completely factory reset your PC. No I am not able to provide a time frame, because I am not the one who dictates the frequency of Windows updates

Re:The card has delay when outputting the beginning of an audio playback

Alberto_R_Intel — Thu, 25 May 2023 18:54:32 GMT

TheWonderfulPie, Thank you very much for confirming those details.

I will double-check the next steps for this scenario and provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

Re:The card has delay when outputting the beginning of an audio playback

Andres_Intel — Mon, 29 May 2023 20:56:50 GMT

Hello TheWonderfulPie,

We have been working on the investigation, we understand that there is no estimated timeframe for the Windows update, in this case, we will wait a little bit more for you to check if the update is available.

Please keep us informed if you think this update can take so much time.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:The card has delay when outputting the beginning of an audio playback

TheWonderfulPie — Thu, 01 Jun 2023 07:23:32 GMT

I'm now on the stable Windows, and nothing has changed, the issue is still appearing exactly like before

Re:The card has delay when outputting the beginning of an audio playback

Andres_Intel — Thu, 01 Jun 2023 15:54:16 GMT

Hello TheWonderfulPie,

Thank you for your response, all the information provided has been really helpful.

We will continue working on the investigation, we will provide you with further information as soon a possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:The card has delay when outputting the beginning of an audio playback

Andres_Intel — Thu, 01 Jun 2023 18:06:38 GMT

Hello TheWonderfulPie,

We still working on the investigation, please follow the steps below a let us know the results:

Test graphics card using DisplayPort and HDMI
Perform a clean installation of the Operating System
Uninstall the graphics driver Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
Reinstall graphics driver version 31.0.101.4369. For installation steps, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:The card has delay when outputting the beginning of an audio playback

TheWonderfulPie — Thu, 01 Jun 2023 21:00:46 GMT

I already said, right in the beginning of the post, that this issue happens only with DP and not HDMI
I already did all at different occasions (Os reinstall very recently and multiple DDUs silver I have my card), and I can confirm that none of this had solved the issue.

Re:The card has delay when outputting the beginning of an audio playback

Andres_Intel — Thu, 01 Jun 2023 21:27:02 GMT

Hello TheWonderfulPie,

Thank you for the clarification, that is very helpful.

We will continue with the investigation to provide with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:The card has delay when outputting the beginning of an audio playback

Andres_Intel — Wed, 07 Jun 2023 19:21:56 GMT

Hello TheWonderfulPie,

We still working on the investigation, we are trying to replicate the issue and get in contact back to you as soon as possible

Regards,

Andres P.

Intel Customer Support Technician

Re:The card has delay when outputting the beginning of an audio playback

Andres_Intel — Thu, 08 Jun 2023 19:21:08 GMT

Hello TheWonderfulPie,

We have been working on the investigation, and we appreciate for submitting this feedback to us. This issue has been submitted to our driver debug team and we will investigate it. No ETA is available yet.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:The card has delay when outputting the beginning of an audio playback

TheWonderfulPie — Thu, 08 Jun 2023 19:27:05 GMT

Thanks, so you were able to reproduce the issue on your side ?

And if possible, I'd like to know when the issue will be resolved. Because currently, it is an absolutely incredibly one