topic Re: Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing. in Intel® Arc™ Discrete Graphics

ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Nerdelkin — Fri, 22 Dec 2023 21:10:44 GMT

Hello! World of Warcraft latest retail version 10.2.0 (52649) doesn't recognize my Intel Arc A750 LE (latest drivers .5081) as RT capable. Screenshot attached. My rig is Ryzen 5 5600, B550, 32 gb RAM,Win 11 with latest updates. It isn't critical, but I remember few driver versions ago I could enable RT. Thanks!

Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Andres_Intel — Mon, 25 Dec 2023 15:20:33 GMT

Hello Nerdelkin,

Thank you for posting on the Intel communities. I notice that you are not able to enable Ray Tracing while playing World of Warcraft Dragonflight with your Intel® Arc™ A750 Graphics, I will be more than happy to help you.

In order to enhance comprehension of the circumstances, please submit the following report to know your hardware and software information:

Run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Nerdelkin — Wed, 27 Dec 2023 17:22:27 GMT

Hello! Here it is.

Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Andres_Intel — Thu, 28 Dec 2023 15:29:54 GMT

Hello Nerdelkin,

Thank you for your response.

I have checked the Intel® SSU and there are no pending updates, but I just want to make sure the following:

Did you use Display Driver Uninstaller (DDU) before installing the graphics driver 31.0.101.5081? Otherwise, follow the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver, and then install the driver 31.0.101.5084.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Nerdelkin — Thu, 28 Dec 2023 19:45:51 GMT

Hello! Yes, I install drivers with using DDU for clean install. I did just install 5084 version, same result. I briefly looked through the blizzard forums, this problem is quite widespread. Some write it happens coz smth going wrong in WoW config files, but I didn't change anything. One day RT option just grayed out. RT in WoW is not smth game changing, but it's bug anyway. Thank you

Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Andres_Intel — Thu, 28 Dec 2023 20:19:51 GMT

Hello Nerdelkin,

Thank you for completing the steps.

Since the graphics driver is already in the latest version, please follow the steps recommended by Blizzard.

Let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Nerdelkin — Thu, 28 Dec 2023 21:29:37 GMT

It doesn't help. I'm in DX12 mode and never used compatibility mode for anything in last 10 or so years. I found blizzard threads where other people have same problem with me. Screenshots of my current settings are attached. Shame I don't remember what was updated first, WoW or drivers when RT option grayed out.

Arc GPU no Ray Tracing - Support / Technical Support - World of Warcraft Forums (blizzard.com)

Ray Tracing no longer working on Intel Arc - Support / Technical Support - World of Warcraft Forums (blizzard.com)

Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Andres_Intel — Thu, 28 Dec 2023 21:51:45 GMT

Hello Nerdelkin,

Thank you for keeping me informed of the results.

I will start with an investigation to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Andres_Intel — Thu, 04 Jan 2024 16:24:05 GMT

Hello Nerdelkin,

Thank you for your time.

I am still working on the investigation, and now we will start with the issue replication, as soon I have the results I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Andres_Intel — Thu, 11 Jan 2024 17:37:54 GMT

Hello Nerdelkin,

Thank you for your patience.

I have been working on the issue replication, and we hope to have the results soon, as soon as I have it I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Andres_Intel — Tue, 16 Jan 2024 16:38:01 GMT

Hello Nerdelkin,

Thank you for all your time and patience.

I want to inform you that this is a known issue and a fix is already included in our internal driver release candidate. This means that soon the fix will be included in an upcoming public release. See the YouTube Video where the issue is fixed.

We will continue working on the issue, and as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Nerdelkin — Tue, 16 Jan 2024 17:15:19 GMT

Hello! I'll be waiting for a new drivers to check it! Thank you!

Re: ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Saveno — Wed, 17 Jan 2024 18:54:59 GMT

It's the same in Classic. Hope it gets fixed there too.

Re: Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

Nerdelkin — Wed, 24 Jan 2024 21:01:33 GMT

Just tested latest drivers and can confirm they fixed the issue. Both RT and VRS are available again! Thank you!

Re: Re:ARC A750 LE World of Warcraft Dragonflight doesn't support ray-tracing.

stryder0077 — Wed, 31 Jan 2024 06:53:23 GMT

Tested and working. Not sure if the EU patch today will break anything.