topic Re: Experiencing stutter while playing Minecraft in Intel® Arc™ Discrete Graphics

Experiencing stutter while playing Minecraft

XiaoLuo — Fri, 19 Jan 2024 17:37:42 GMT

Hi, Intel team,

Recently I have been experiencing unpleasant gaming experience on an Arc A750. My system information are provided below.

I am playing a modded minecraft, ver 1.20.2, fabric with 2 graphic optimizing mod called sodium and iris. When I first launch the game, the A750 can run smoothly to 120fps However after a while, the game become laggy, the frame rate would drop all the way to a single digit. (screenshot is attached). But my pc was not experiencing any overheating that would cause a performance issue. And after I have restart my game, the frame rate goes back to normal and appear again as I continue my game.

Please help me with this problem.

Yours sincerely,

XiaoLuo

Re: Experiencing stutter while playing Minecraft

XiaoLuo — Fri, 19 Jan 2024 18:00:56 GMT

Here is the log of Minecraft I found.

Re:Experiencing stutter while playing Minecraft

RamyerM_Intel — Mon, 22 Jan 2024 21:41:16 GMT

I'm sorry to hear about your unpleasant experience. Thank you for sending us the logs in your game. For now , we will be coordinating this with our team for further checking. I will give you an update once I receive it on or before January 26, 2024.

Ramyer M.

Intel Customer Support Technician

Re: Experiencing stutter while playing Minecraft

XiaoLuo — Wed, 24 Jan 2024 04:37:53 GMT

Thank you very much for the update Ramyer, I look forward for your reply.

XiaoLuo

Re:Experiencing stutter while playing Minecraft

Catulpos_Intel — Fri, 26 Jan 2024 00:46:00 GMT

Hello XiaoLuo,

Thank you for the patience you’ve exhibited as you wait for our update.

We thoroughly checked this with our team, and we want further information from the issue you reported so we could provide you with an accurate recommendation that may resolve your issue.

What steps did you take to troubleshoot the issue?
Per checking, we can see that your graphics driver version is 31.0.101.5085 however, the latest version we have is 31.0.101.5186_101.5234 WHQL Certified. Hence please be advised to update your graphics driver. Link: Intel® Arc™ & Iris® Xe Graphics - Windows*
Is Re-BAR enabled? If not, please enable it for optimal performance.
What is the brand, model, and wattage of your power supply?
When did you first encountered the issue?
Did the game run smoothly before?
Any hardware or software changes made on the system before the issue occurred?
Is this the only game that has this issue?

Please let us know of the outcome and looking forward to your response.

Best regards,

Catulpos_Intel

Intel Customer Support Technician

Re: Experiencing stutter while playing Minecraft

XiaoLuo — Sat, 27 Jan 2024 19:56:47 GMT

Hi Catulpos,

Thank you for your prompt reply. I took a day to test if the same issue appears again on the new driver (31.0.101.5085) Unfortunately, the new driver did not solve the issue.

I first checked the Task manager, the GPU load is normal, about 80%-90%. Then checked the temperature and power consumption of my PC and everything was fine, except GPU core was taking about 60W of power.

So I assume it is a software issue and I gathered those log that I have uploaded earlier in this discussion.

For your information,

- Resize bar is enabled

- Power supply unit is a Thermalright TG-750-W

- I first encountered the issue after I just install the game and about 1 hour of playing

- The game would run smoothly at the start about 120 fps, but after a while it will start to lag, the game FPS would drop to about 20 fps.

- I am not sure about if it's hardware or software change that cause the problem, but the game would run smoothly on my laptop. (I did install Intel CAS. But I do not know if that cause the problem)

- Minecraft Java Edition (Fabric 0.15.5 with mod Iris Shaders 1.6.14 and mod sodium 0.5.5) is the only game that I have experience sudden stutter.

Once again, thank you for your help.

Yours sincerely

XiaoLuo

Re:Experiencing stutter while playing Minecraft

RamyerM_Intel — Mon, 29 Jan 2024 23:30:15 GMT

Thank you for your prompt response. We do have one more step you can take, kindly please try the following:

Turn off the Windows Game Bar and Game DVR.

Press Windows + S.
- In the Windows search box type Game bar settings and press Enter.
- Under Control how Game Bar opens and recognizes your game turn off the option for Record game clips, screenshots and broadcast using Game bar.
- From the left had menu, directly below Game Bar, select Game DVR.
- Turn off the Record in the background while I’m playing a game setting.

As a reference for this troubleshooting step you may check this link: https://www.intel.com/content/www/us/en/support/articles/000032169/graphics.html

If the issue still persists, kindly please send us the following details so we can investigate it further

screenshot of the game settings of your Minecraft
.txt file of the DirectX Diagnostic Tool (dxdiag)
Screenshot of your internet speed. You may use this link:https://www.speedtest.net/

Ramyer M.

Intel Customer Support Technician

Re:Experiencing stutter while playing Minecraft

RamyerM_Intel — Fri, 02 Feb 2024 02:30:44 GMT

Hi XiaoLuo

I am just looking for an update regarding the troubleshooting steps I have suggested. Is everything working well in your end?

Ramyer M.

Intel Customer Support Technician

Re:Experiencing stutter while playing Minecraft

RamyerM_Intel — Tue, 06 Feb 2024 00:34:41 GMT

Hello XiaoLuo,

I hope everything has worked well in your end. As we have not heard a response in the past few days, we will proceed in closing this case. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Ramyer M.

Intel Customer Support Technician

Re: Re:Experiencing stutter while playing Minecraft

xSkullzZ — Fri, 04 Oct 2024 13:56:42 GMT

Hi, I'm replying to this post to not open a new one, but I'm experiencing the same problem with my setup as well.

I get smooth fps for the first 1-3 hours, and it's start to drop significally until it reaches eventually 0:

GPU usage is in the norm (60-70%) and it starts to go down as the fps go down and become inconsistent (15% to 100% and back to 20%).

I tried every optimization possible and I cranked settings to the bare minimum in both render distance, render simulation and details, but still this occurs.

I'm using:

Embeddium
Embeddium++
Distant Horizon
MemoryLeakFix
ModernFix
Radium reforged
FerriteCore
ImmediatelyFast

It seems like a problem where the VRAM get saturated overtime and never get flush because sometime I get OUT_OF_MEMORY crashes. Doing researches I found out that it could also be a OpenGL problem, but I don't know if there is a fix for this, or your team is working on a fix for improving OpenGL compatibility.

Further information about my rig and game settings:

64GB of RAM (30GB dedicated on Minecraft, more than enough)
Ryzen 9 7950X3D (barely touches 25% during extreme sessions)
Resizable Bar is enabled
I've excluded mods because even Vanilla has the same problem.
I don't remember exactly the PSU at the moment but it is an overkill 1200W 80+ Titanium, so more than enough for the GPU
Minecraft Java Edition 1.20.1 with Forge 47.3.0

I hope that this is enough to understand the problem, thank you for your help.

Re: Re:Experiencing stutter while playing Minecraft

Aarontoffel — Sat, 28 Dec 2024 01:23:38 GMT

It's because u have resized bar enabled.. disable it