topic Re:Can't report a driver bug in Intel Command Center in Intel® Arc™ Discrete Graphics

Can't report a driver bug in Intel Command Center

LuminumLX — Mon, 15 Jan 2024 16:59:10 GMT

I've filled a bug report about a problem in the Iris Xe's latest driver on i7-1165G7 platform, but every time i click on send, it gives me an error that i don't have a internet connection or the servers could be inoperable. I'm posting here because i want to get this sorted out.

Re:Can't report a driver bug in Intel Command Center

Hugo_Intel — Tue, 16 Jan 2024 17:33:53 GMT

Hello LuminumLX

Thank you for posting on the Intel® ARC™ Graphics Communities. We will be glad to help you with this issue related to the error message when trying to submit a bug report through the Intel® Graphics Command Center.

Please let's try to uninstall the Intel® Graphics Command Center and reinstall the latest version available in the Microsoft Store, you can also try installing the BETA version if the issue continues to happen.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Can't report a driver bug in Intel Command Center

Hugo_Intel — Mon, 22 Jan 2024 21:37:28 GMT

Hello LuminumLX

Please let us know if you were able to reinstall the Intel Graphics Command Center on your system as we advised in our previous and let us know if the issue persists.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Can't report a driver bug in Intel Command Center

Alex0072 — Tue, 23 Jan 2024 16:20:40 GMT

If you're experiencing issues submitting a bug report for the Iris Xe driver on the i7-1165G7 platform, try the following steps to resolve the problem. First, ensure that your internet connection is stable and functioning properly. If the issue persists, try using a different web browser or clearing your browser cache. Additionally, check if any firewall or antivirus software is blocking the submission process. If the problem still persists, consider reaching out to the technical support of the platform or graphics card manufacturer for assistance in resolving the submission error.

Re: Can't report a driver bug in Intel Command Center

AlHill — Tue, 23 Jan 2024 16:51:54 GMT

@Alex0072

"Consider reaching out to the technical support of the platform or graphics card manufacturer for assistance in resolving the submission error."

Is that not what the user is doing by posting here, or do you need chatGPT to help you answer that?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re:Can't report a driver bug in Intel Command Center

Hugo_Intel — Thu, 25 Jan 2024 20:52:59 GMT

Hello LuminumLX

We will be closing this thread since we have not received a response from you. As mentioned in our previous post, we advised reinstalling the Intel® Graphics Command Center in case you need to submit a bug report or also you can open a new thread in case you are experiencing any other type of issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.