topic Re:Intel arc a380 Encoding Problems using OBS in Intel® Arc™ Discrete Graphics

Intel arc a380 Encoding Problems using OBS

Scott48 — Tue, 23 Jan 2024 17:10:44 GMT

Greeting,

So, my problem is this. I use a 2-pc setup to record and stream. Gaming PC all it does is game, streaming/recording PC all it does is record or stream it never plays a game it just runs OBS and that's all it does. I just purchased a Sparkle A380 6GB just to use as encoder on the stream/recording PC.

That PC consists of a Ryzen 2600 16GB Ram on gigabyte GA-AX370m-DS3H mother board so I'm not able to enable resize bar cause of the CPU not being 3000 series or above. The problem I am having is that when I go to record or stream the GPU just max's out its utilization so it causes encoder lag like a lot 97%. This is no matter the output resolution or quality. I have gotten it to work twice though and even encoding at 1440p it never reached 80% CPU load but like I said its only did this twice.

So, I installed a game on to it (Alien Isolation) and it recorded and played that game just fine using the intel recording feature.

So, my question is, do I need Resizable bar just to use it for the encoder and not to game?

and if not, how could I fix this problem.

Re:Intel arc a380 Encoding Problems using OBS

Catulpos_Intel — Fri, 26 Jan 2024 08:19:48 GMT

Hello Scott48,

Thank you for posting in Intel Communities.

I understand that you have several concerns regarding your Intel Arc A380 from Sparkle and rest assured that we will do our best to assist you.

For us to have a better look at your system and provide you with an accurate recommendation, please provide the following information:

Is there other application open when you utilize your PC for streaming?
Is it working normally before?
If it is, any recent changes made before this issue occurred?
When did you first observed the issue?
Please provide the SSU logs. You can follow the instructions indicated on this article, How to get the Intel® System Support Utility Logs on Windows* for your complete guide and attach the txt file here.

Looking forward to your response.

Best regards,

Catulpos_Intel

Intel Customer Support Technician

Re:Intel arc a380 Encoding Problems using OBS

Catulpos_Intel — Wed, 31 Jan 2024 08:25:34 GMT

Hello Scott48,

I hope you are doing well today.

I just want to check if you were able to view the recent message and please let us know if you require further assistance.

Thanks, and have a nice day!

Best regards,

Catulpos_Intel

Intel Customer Support Technician

Re:Intel arc a380 Encoding Problems using OBS

Catulpos_Intel — Fri, 02 Feb 2024 03:45:00 GMT

Hello Scott48,

Since we have no receive any response from you, we will now go ahead and close this query. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Thank you for understanding and have a great day ahead!

Best regards,

JCatulpos

Intel Customer Support Technician