topic Re:a750 always OBSD and tips video_tdr_failure in Intel® Arc™ Discrete Graphics

a750 always blue screen and tips video_tdr_failure

yemh — Tue, 23 Jan 2024 08:42:22 GMT

The system information has been placed in the attachment. Under the current 31.0.101.5085 driver, the blue screen and video_tdr_fail prompt are very frequent. Just when I am typing, the blue screen is several times. Last month's driver will be better, but there is always this error.

Thank you very much for someone who can help me solve this problem. This graphics card is quite good, of course when there are no errors.

Re: a750 always OBSD and tips video_tdr_failure

yemh — Mon, 22 Jan 2024 17:21:00 GMT

here is SSU report

Re: a750 always blue screen and tips video_tdr_failure

yemh — Wed, 24 Jan 2024 14:48:07 GMT

when i Turn off PCIe in Windows system to save power settings，The blue screen phenomenon is much reduced

Re:a750 always OBSD and tips video_tdr_failure

ACarmona_Intel — Fri, 26 Jan 2024 05:38:37 GMT

Hello yemh,

We greatly appreciate your posts in our Intel communities.

We understand that you are having a blue screen issue when using your A750.

In order for us to isolate the issue and provide the best solution, kindly provide the following information:

When did the issue start?
Was the system working fine before?
What steps have you taken to troubleshoot the issue?
Please provide a photo of the blue-screen issue that we have.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:a750 always OBSD and tips video_tdr_failure

ACarmona_Intel — Mon, 29 Jan 2024 05:26:57 GMT

Hello Yemh,

We are checking in with you on the driver issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

And by the way, please provide this information so we can further investigate our issue:

When did the issue start?
Was the system working fine before?
What steps have you taken to troubleshoot the issue?
Please provide a photo of the blue-screen issue that we have.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: a750 always blue screen and tips video_tdr_failure

yemh — Wed, 31 Jan 2024 15:45:02 GMT

This graphics card has appeared since I bought it in April 2023, but the driver was most frequent in December.The drivers in October and November appear the least frequently and almost never appear.
Now I rolled it back to the November driver, and it basically disappeared. 31.0.101.4972
tips video_tdr_failure，and The screen often goes black without any prompts.

Re:a750 always OBSD and tips video_tdr_failure

ACarmona_Intel — Thu, 01 Feb 2024 02:22:56 GMT

Hello Yemh,

Based on our research, here are the possible reasons why the issue that we have, which is the BSOD, occurs:

Improperly installed, damaged, or ageing hardware
Buggy or incompatible software.
Driver updates for your graphics card or other hardware components can also cause a blue screen of death if they fail to integrate properly with the rest of your system.

In regards to that, please follow the steps for the troubleshooting steps in the provided link below:

Blue Screen Errors (BSOD) when using Intel® ArcTM A770 Graphics:

https://www.intel.com/content/www/us/en/support/articles/000093541/graphics.html

Please let us know the result of the troubleshooting steps that you are about to perform so we can decide what we can do next.

And if the issue still persists, please send a new SSU file and the SA and SN numbers of your graphics card.

How to Identify the Product ID and Serial Number for an Intel® ArcTM A-Series Graphics Card:

https://www.intel.com/content/www/us/en/support/articles/000090979/graphics.html

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:a750 always OBSD and tips video_tdr_failure

ACarmona_Intel — Tue, 06 Feb 2024 00:39:39 GMT

Hello Yemh,

We are checking in with you on the blue screen issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:a750 always OBSD and tips video_tdr_failure

ACarmona_Intel — Fri, 09 Feb 2024 03:23:01 GMT

Hello Yemh,

We are checking in with you on the blue screen issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:a750 always OBSD and tips video_tdr_failure

ACarmona_Intel — Fri, 09 Feb 2024 04:47:34 GMT

Hello Yemh,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician