topic Re: HELP ME PLEASE in Intel® Arc™ Discrete Graphics

HELP ME PLEASE

mercuryy — Sun, 11 Feb 2024 10:54:51 GMT

I wanted to update my graphic drivers because they were from 2022 and I downloaded Intel Arc because I have a Intel UHD Graphics GPU and when I downloaded and restarted my PC this app made my display colors different. I cant use my night light and my eyes hurts please someone help me with this.

Re: HELP ME PLEASE

AlHill — Sun, 11 Feb 2024 10:41:26 GMT

Caspitalized, desperate pleas for help. I love it.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: HELP ME PLEASE

mercuryy — Sun, 11 Feb 2024 10:55:36 GMT

I did it.

Re: HELP ME PLEASE

AlHill — Sun, 11 Feb 2024 11:08:39 GMT

First, you are on bios 1.26. The latest is 1.35. You should install that now:

https://www.acer.com/us-en/support/product-support/Aspire_A515-56/downloads?suggest=Aspire_A515-56;0

Second, the latest graphic driver can be found here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Report back.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: HELP ME PLEASE

Senkuchan — Sun, 11 Feb 2024 11:21:01 GMT

It might be better to use the graphics driver from acer, as it is designed specifically for your acer computer. The driver from the intel website is only a generic version and may not work well with your system. To troubleshoot the issue, try this link: https://www.acer.com/us-en/support/product-support/Aspire%20A515-56/downloads

You will need to download the VGA Driver(UMA) version 30.0.101.140.

Hope this helps!

Re: HELP ME PLEASE

mercuryy — Sun, 11 Feb 2024 11:37:25 GMT

What I need to download exactly?

Re: HELP ME PLEASE

mercuryy — Sun, 11 Feb 2024 11:40:44 GMT

But these drivers are from 2022

Re: HELP ME PLEASE

Senkuchan — Sun, 11 Feb 2024 12:05:47 GMT

The driver from the acer website may be outdated, but it is customized for your computer. I recommend you try downloading the drivers from acer to narrow down the issue. If you want to learn more about the difference between intel generic driver and oem, you can read these articles:

https://www.intel.com/content/www/us/en/support/articles/000038757/graphics.html

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html

There are two alternatives for you, either using the intel generic driver or the OEM driver.

Re: HELP ME PLEASE

mercuryy — Sun, 11 Feb 2024 12:18:04 GMT

Where I need to extract the files from the zip archive

Re: HELP ME PLEASE

Senkuchan — Mon, 12 Feb 2024 22:02:42 GMT

You can extract it to any of you folders