topic Re: Installation problem in Intel® Arc™ Discrete Graphics

Installation problem

David4312 — Tue, 13 Feb 2024 22:21:21 GMT

My asrock Intel ARC a380 challenger ITX is not working properly its plugged in and everything but my computer screen won't turn on

Re: Installation problem

Senkuchan — Tue, 13 Feb 2024 22:54:44 GMT

I suggest that you check out these articles for some helpful steps:

https://www.intel.com/content/www/us/en/support/articles/000092760/graphics.html

https://www.intel.com/content/www/us/en/support/articles/000094366/graphics.html

Could you also share the make and model of your motherboard, processor and power supply wattage?

Re: Installation problem

David4312 — Tue, 13 Feb 2024 23:10:25 GMT

Found out that the 6-8 prong power supply was not plugged it

Re: Installation problem

Senkuchan — Tue, 13 Feb 2024 23:12:08 GMT

I see. That’s why. Meaning, everything is working fine now? Right?

Re: Installation problem

David4312 — Tue, 13 Feb 2024 23:39:17 GMT

Well I'm not really allowed to open the case parents

Re: Installation problem

David4312 — Thu, 15 Feb 2024 21:28:48 GMT

Ok so is the graphics supposed to come with a 6-8 pronged power connecter

Re: Installation problem

佑綺_Mayu — Fri, 16 Feb 2024 02:18:42 GMT

The 8+6 power connector comes from the power supply, normally the 8 pin is split into half (2 4 pins but it has a connection) and the 6 pin is 2+4 (like the 8 pin it has a connection as well)

Re: Installation problem

David4312 — Sat, 17 Feb 2024 19:54:56 GMT

So the power supply with my PC is that it is hidden

Re: Installation problem

Senkuchan — Tue, 20 Feb 2024 14:13:39 GMT

If your power supply is hidden, it means that it is either built into the case or mounted behind a cover or a shroud. This can make it difficult to see the model and specifications of the power supply without opening the computer.