topic Re: Fortnite cartoon skin problems in Intel® Arc™ Discrete Graphics

Fortnite cartoon skin problems

Ivussss — Sat, 09 Mar 2024 11:18:01 GMT

Hi i recently started playing fortnite on dx12 and the cartoon skins have weird outlines.

GPU : Intel arc a770 16gb

CPU: AMD ryzen 3600xt

Re:Fortnite cartoon skin problems

VonM_Intel — Mon, 18 Mar 2024 06:45:31 GMT

Hi, Ivussss.

Thank you for posting in our Intel communities.

I viewed the pictures that you have submitted. This could be a graphics rendering issue related to the game's compatibility with DX12 or a driver-related problem. Please share the Intel SSU so I can confirm key details on your software and hardware configuration such as graphics driver, OS build number, etc.

Have you tried uninstalling and reinstalling the Cartoon Skins?

Looking forward to your response. Have a nice day ahead!

Best Regards,

Von M.

Intel Customer Support Technician

Re:Fortnite cartoon skin problems

VonM_Intel — Wed, 27 Mar 2024 01:16:24 GMT

Hi, Ivussss.

I hope you are doing fine.

Were you able to check the previous post?

We're here to help if you need further support.

Best Regards,

Von M.

Intel Customer Support Technician

Re: Fortnite cartoon skin problems

Ivussss — Wed, 27 Mar 2024 07:58:48 GMT

Sorry I completely forgot about this post, here is the file from ssu.

Re:Fortnite cartoon skin problems

VonM_Intel — Tue, 02 Apr 2024 05:08:06 GMT

Hi, Ivussss.

No problem at all. It seems that the graphics driver on your system hasn't been updated yet. Please be advised that the most recent version available is 31.0.101.5382, which is WHQL Certified and the latest release. After you have updated the graphics driver to the latest version, please inform us of the outcome so we can determine whether the issue has been resolved.

Looking forward to your response. Have a nice day ahead!

Best Regards,

Von M.

Intel Customer Support Technician

Re: Fortnite cartoon skin problems

Ivussss — Tue, 02 Apr 2024 19:49:43 GMT

Thanks updating the driver solved my issue thank you.

Re:Fortnite cartoon skin problems

VonM_Intel — Wed, 10 Apr 2024 04:32:38 GMT

Hi, Ivussss.

We're pleased to hear that updating the driver to the latest WHQL Certified version, 31.0.101.5382, resolved the issue. Thank you for sharing this update, and we hope it may assist other community members facing similar challenges. As the thread is now resolved, we will proceed to close it. Please be informed that Intel will no longer monitor this thread.

Best Regards,

Von M.

Intel Customer Support Technician