topic Re:arc a750 apex usage issue in Intel® Arc™ Discrete Graphics

arc a750 apex usage issue

Timsir527 — Thu, 21 Mar 2024 11:54:47 GMT

When playing apex on my arc a750, there is often a problem of insufficient fps due to low usage (regardless of whether Resize BAR is turned on or not)

Re:arc a750 apex usage issue

RamyerM_Intel — Mon, 25 Mar 2024 12:56:27 GMT

Hello Timsir527,

Thank you for posting in the communities. We will be checking this with our team for now and keep this thread posted for updates.

Ramyer M.

Intel Customer Support Technician

Re:arc a750 apex usage issue

RamyerM_Intel — Mon, 01 Apr 2024 11:20:51 GMT

Hello Timsir527,

How are you doing? For a more comprehensive Analysis, may I please know the actual fps figures that you are experiencing? Were you also able to check your GPU usage?

We are continuing on investigating this for you but this details will help us with our investigation as well. You may also visit this link as reference: Low Performance in Apex Legends* When Resizable Bar Is ON with Intel® Arc™ Graphics

I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:arc a750 apex usage issue

Timsir527 — Mon, 01 Apr 2024 11:29:23 GMT

When I face the floor, the frame rate can reach over 180, but when I face a scene with high load (raising the perspective), the frame rate drops below 100.

Re:arc a750 apex usage issue

RamyerM_Intel — Thu, 04 Apr 2024 06:11:46 GMT

Hello Timsir527,

Thank you for responding with the actual figures of the fps drop. Just to confirm as well, how about for your GPU usage? Are you experiencing the same numbers as in the article I have shared? This detail can also help us with our investigation as well. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:arc a750 apex usage issue

Timsir527 — Thu, 04 Apr 2024 06:14:20 GMT

roughly the same

Re:arc a750 apex usage issue

RamyerM_Intel — Mon, 08 Apr 2024 06:26:38 GMT

Hello Timsir527,

Thank you for confirming. I will proceed in coordinating this back with our team and get back to this thread as soon as possible once a solution is already available.

Ramyer M.

Intel Customer Support Technician

Re: Re:arc a750 apex usage issue

RamyerM_Intel — Thu, 18 Apr 2024 05:43:04 GMT

Hello Timsir527,

I have sent you an email regarding this concern. Kindly please check your inbox for more details. Thank you!

Ramyer M.

Intel Customer Support Technician