topic Re:Intel Arc A750 weird crashing problems under load. in Intel® Arc™ Discrete Graphics

Intel Arc A750 weird crashing problems under load.

Zisan — Sun, 14 Apr 2024 06:31:30 GMT

Recently my Intel Arc A750 has been acting weird. I was playing counter strick 2 and it runs perfectly fine. Then boom my PC made this awful buzzing audio that came through my headphones and my PC went black and restarted. It wouldn't display unless you force the shutdown of the system by holding down the power button or flicking the switch on the power supply. It's been happening almost every day. I can't play any games at all. I tried reinstalling my OS. I tried resetting my CMOS. But none of those worked.

My Spec:

Processor: Intel i7 11700

Motherboard: MSI Z490 Gaming Edge Wifi

RAM: G.Skill Trident Z 16 GB

GPU: Intel Arc A750

Storage: Samsung 970 Evo Plus

PSU: Corsair CV650

Graphics Driver 31.0.101.5382 (WHQL Certified)

Re: Intel Arc A750 weird crashing problems under load.

ACarmona_Intel — Tue, 16 Apr 2024 06:30:25 GMT

Hello Zisan,

Thank you for posting in our communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

Before the issue happened, had you made any changes that might have led to the issue?
Are there any error messages before the game crashes?
Is it possible that you can share with us a video showing the exact issue that we have?
Was Counter-Strike 2 the only game that was having an issue, or all the games?
Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.
What troubleshooting have you already tried to enhance the performance of the game or system? so we can avoid repeating them.

We look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Intel Arc A750 weird crashing problems under load.

ACarmona_Intel — Fri, 19 Apr 2024 08:40:00 GMT

Hello Zisan,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,
Carmona A.

Intel Customer Support Technician

Re:Intel Arc A750 weird crashing problems under load.

ACarmona_Intel — Wed, 24 Apr 2024 07:54:37 GMT

Hello Zisan,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel Arc A750 weird crashing problems under load.

ACarmona_Intel — Wed, 24 Apr 2024 07:55:47 GMT

Hello Zisan,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician