topic Re:3DMark Invalid score in Intel® Arc™ Discrete Graphics

3DMark Invalid score

Voork — Mon, 15 Apr 2024 10:18:19 GMT

Good morning Intel,

I noticed an odd thing after performing 3DMark Time spy benchmark.

Whenever I enable Advanced Performance Optimization in the Intel Arc Control panel and run a Timespy benchmark I get an Invalid Result.

Advanced Performance Optimization DISABLED
Score- 13105 Valid Result

Advanced Performance Optimization ENABLED
Score- 14471 Invalid Result

I was wondering if you guys are aware of this. Don't think it is a bug but it seems odd to me that changing settings renders a benchmarking score invalid.

Re: 3DMark Invalid score

RamyerM_Intel — Wed, 17 Apr 2024 03:11:15 GMT

Hello Voork,

Thank you for posting in the communities. I might need to coordinate this with our team for further checking. Before I do so, aside from this result, are you experiencing any issues with the Intel Arc A770? If you have access to other benchmarking software, does it also give the same result? I kindly ask as well for your SSU logs so we can be more familiar with your system configuration and check for possible errors. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: 3DMark Invalid score

Voork — Wed, 17 Apr 2024 05:24:24 GMT

Hi Intel,

No I am not experiencing any other issues with my Intel Arc A770 16GB. And using other benchmarking software to verify this result is not possible as far as I know because I would need another benchmarking app that Intel Arc Control could detect and allow the application of the Advanced Performance Optimization setting which I am not currently aware of. Any suggestion?

I provided the SSU txt file and also the Arc Control Logs.

I also found this:

https://support.benchmarks.ul.com/support/solutions/articles/44001877288-benchmark-tessellation-load-modified-result-invalid

Benchmark tessellation load modified, result invalid

This warning appears when you run 3DMark on a system with modified driver tessellation settings.

In order to produce scores that can be compared fairly, a benchmark must perform the same work on every system. Benchmark-specific driver optimizations are not allowed.

To get a valid 3DMark score for your system, return all driver options to their default settings then re-run the benchmark.

Some recent versions of AMD Radeon Software Adrenalin Edition include an application-specific profile for 3DMark. Running 3DMark with this profile will result in an invalid score, even if the profile does not modify any settings.

To get a valid score, open the AMD Radeon Software Adrenalin Edition application and remove the 3DMark application profile. Alternatively, you can use the Factory Reset option to restore all driver settings and profiles to the default values.

If the above does not solve it, your registry may have corrupt or old entries from previous versions of AMD drivers. To solve such a situation, we recommend using Display Driver Uninstaller application to completely wipe all traces of display drivers, then reinstalling latest AMD drivers.
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So according to the 3Dmark website any modification of tessalation settings basically invalidate the results.
Hope this helps.

Re: 3DMark Invalid score

RamyerM_Intel — Mon, 22 Apr 2024 05:52:42 GMT

Hello Voork,

Thank you for responding back to my post. For now, we will be looking into this information you have shared and get back you on this thread once an update is available. Thank you for your patience and cooperation.

Ramyer M.
Intel Customer Support Technician

Re:3DMark Invalid score

RamyerM_Intel — Fri, 03 May 2024 13:34:53 GMT

Hello Voork,

Thank you for patiently waiting. Upon coordinating with our team. I want to let you know that this is expected behavior. The "Advanced Performance Optimizations" option may not be compatible with 3rd party benchmark scoring systems. If you have further questions, feel free to let us know as we are here to assist you. Feel free to reply to my post.

Ramyer M.

Intel Customer Support Technician

Re:3DMark Invalid score

RamyerM_Intel — Wed, 08 May 2024 06:51:52 GMT

Hello Voork,

I am just checking in you have further questions. Feel free to reply to my post. Thank you!

Ramyer M.

Intel Customer Support Technician

Re:3DMark Invalid score

RamyerM_Intel — Thu, 16 May 2024 00:22:55 GMT

Hello Voork,

As we have not heard response from you , we will proceed in closing this case. Should you have future inquiries, feel free to create a new thread as this one will no longer be monitored. We wish you the best in your future endeavors!

Ramyer M.

Intel Customer Support Technician