topic Re: A750 and World War Z: Aftermath Issue in Intel® Arc™ Discrete Graphics

A750 and World War Z: Aftermath Issue

dtaxtman86 — Sat, 01 Jun 2024 13:04:46 GMT

OS: Win 11 64 pro

CPU: Ryzen 5 5600x

GPU: A750 Arc

RAM: Corsair 16gb

M.2: Samsung Evo 1TB

Intel GPU Drivers: Latest 31.0.101.5522

WWZ Settings: Ultra, DX11, 1920x1080

Symptom: When playing any map, I will randomly get a point where the game freezes, then comes out of it around 5 seconds later. It happens almost once every map. I had a GTX 1070 prior, and never had this issue. It just stutters and locks up, causing annoying gameplay. Honestly feels like a downgrade in some regards due to stability issues with the game.

Re:A750 and World War Z: Aftermath Issue

Caguicla_Intel — Wed, 05 Jun 2024 04:45:43 GMT

Hello Bryson,

Thank you for posting in Intel Communities.

To better comprehend the configuration of your system, we would be grateful if you could supply a System Support Utility (SSU) log. Below are the steps to extract the SSU logs.

How to get the Intel® System Support Utility Logs on Windows*

Please also provide the following information:

Minimum requirements

Distribution Service (example: Steam / Origin / Epic / XboxGamePass / Ubisoft Connect):

Graphic Quality (Low, Medium, High, Ultra): Ultra

Resolution (1920x1080, 3840x2160): 1920x1080

Vsync (On/Off):

Window Display Configuration (Fullscreen / Windowed/ Borderless Windowed):

It would be beneficial if you could share a video demonstrating the issue, as it would allow us to gain a clearer and more comprehensive understanding of the problem.

Best regards,

Caguicla C.

Intel® Customer Support Technician

Re: A750 and World War Z: Aftermath Issue

dtaxtman86 — Fri, 07 Jun 2024 09:13:49 GMT

My solution was to go buy a Radeon 7600 card. All the stutters and gpu lag in multiple games now are gone. About the only game I play that ran okay was Warhammer 40k and WoW. I setup everything recommended by Intel for that card, and it still ran poorly. I don't know if I could buy another Intel product until you guys get the drivers in a better place. Specs wise and cost wise they seem decent for the price, until you install the drivers and realize they just aren't as good.

Re:A750 and World War Z: Aftermath Issue

Caguicla_Intel — Mon, 10 Jun 2024 04:03:30 GMT

Hello dtaxtman86,

Thank you for getting back to us.

We regret to learn that you had to purchase a new graphics card to address the problem. To proceed, could you please confirm whether you still have the Intel® Arc™ A750 Graphics card? If you wish for us to continue with the review of your case, we kindly request that you provide the details we asked for in our initial correspondence.

Best regards,

Caguicla C.

Intel® Customer Support Technician

Re:A750 and World War Z: Aftermath Issue

Caguicla_Intel — Wed, 12 Jun 2024 22:43:48 GMT

Hello dtaxtman86,

Good day!

I am sending this follow-up to confirm whether you still have the Intel® Arc™ A750 Graphics card. If you wish for us to continue with the review of your case, we kindly request that you provide the details we asked for in our initial correspondence.

Best regards,

Caguicla C.

Intel® Customer Support Technician

Re:A750 and World War Z: Aftermath Issue

Caguicla_Intel — Mon, 17 Jun 2024 22:38:12 GMT

Hello dtaxtman86,

As we have not heard from you for the past few days, we will go ahead and close this thread. If you need help in the future, please submit a new question as this thread will no longer be monitored.

Best regards,

Caguicla C.

Intel® Customer Support Technician