topic Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot in Intel® Arc™ Discrete Graphics

A750 Secondary Monitor won't display 4k w/ latest driver after reboot

pizzapie — Tue, 21 May 2024 21:39:32 GMT

Hello,

I have an Intel A750 which hadn't had any issues until the latest drivers (31.0.101.5522).

It seems to happen after a random amount of time after driver installation (replicated multiple times with DDU + reinstall), which after reboot my secondary display will only show as 1080p even though it display 4k without issue beforehand. When going into display options, it won't allow you to force 4k either.

It's worth nothing the monitor isn't the issue as I've swapped ports etc, it's just whatever isn't the primary display gets affected it seems.

System Information

Processor - AMD Ryzen 7 5700x
Motherboard - ASUS ROG Strix B550-F Gaming
Memory - 16GB DDR4 3200MHz
OS - Windows 11 Pro (10.0.22631 Build 22631)
PSU - MSI MAG A550BN 550w 80 Plus Bronze

Many thanks

Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot

ACarmona_Intel — Thu, 23 May 2024 11:11:50 GMT

Hello P izzapie,

Thank you for posting in our communities.

May we know if you have tried to roll back your graphics driver? If yes, does the issue not occur with the previous driver? because if yes, this might be a driver regression.

Furthermore, you may also check out this link for a possible solution to our issue:

Unable to Select the Native Resolution and Other Supported Refresh Rate of an External Display Connected to Intel® Graphics.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot

ACarmona_Intel — Tue, 28 May 2024 10:52:27 GMT

Hello P izzapie,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot

pizzapie — Tue, 28 May 2024 16:51:18 GMT

Hi there,

Apologies about the delayed reply, the suggested solution regarding rolling back the driver seems to have worked.

Hopefully it can be resolved in a future driver update by you guys.

Many thanks,

Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot

ACarmona_Intel — Wed, 29 May 2024 06:53:14 GMT

Hello Pizzapie,

Thank you so much for the response.

Let's stick with the prior or earlier driver for the time being, and when there is a new release driver, I will let you know so we can try it.

By the way, you're very welcome.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot

ACarmona_Intel — Mon, 03 Jun 2024 10:21:08 GMT

Hello Pizzapie,

We have our new release driver, 31.0.101.5534; please try it and let me know the result.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot

ACarmona_Intel — Mon, 10 Jun 2024 12:02:17 GMT

Hello Pizzapie,

May we know if you have already tried the driver, 31.0.101.5534? If yes, may we know the result?

We will be waiting for your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:A750 Secondary Monitor won't display 4k w/ latest driver after reboot

ACarmona_Intel — Thu, 13 Jun 2024 09:29:39 GMT

Hello Pizzapie,

We have not heard back from you, so we will close this enquiry now. For additional information, please submit a new question, as this thread will no longer be monitored.

We hope that we have helped you in some way. Bye for now, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician