topic Re:Fps drops in Intel® Arc™ Discrete Graphics

Fps drops

Moiin — Sun, 18 Feb 2024 10:19:18 GMT

Hello, I just bought the new a750 and Im having issue with valorant. In range I’m experiencing 500-400 fps and then it drops to 150-160 and in game it stays around 200. It is a problem for me bác MZ monitor has 250hz and it lags when I play bcs the fps drops from 380 to 180. I bought this card bcs I saw it can have 400 fps in valorant. :(((
Can someone pls help?

My specs:
Ryzen 5600g
B550
16gb ram

Re:Fps drops

VonM_Intel — Thu, 22 Feb 2024 07:20:31 GMT

Hi, Moiin.

Thank you for posting in our Intel communities.

I hear you... getting a slower performance on such a popular and competitive title can be frustrating. Intel is currently working on performance improvements for Valorant. As soon as news develops we will update this article. In the meantime please try by turning ON the Vignette option in the game settings to reduce stuttering.

If the issue persists I'll need to know the game settings you are using when experiencing this issue (for example: screen resolution, Vsync on/off, detail level, etc).

Finally, knowing your processor, RAM, and Chipset is a good start, but I could still use more information about your system configuration. Please run the Intel SSU report and share the results with me so I can verify details such as OS build, driver version, errors logged at system level, etc.

Best Regards,

Von M.

Intel Customer Support Technician

Re: Re:Fps drops

Moiin — Fri, 23 Feb 2024 15:26:02 GMT

My pc specs are:
Ryzen 5600g
16 gb ram
Asus roh strix b550,
Im so sorry that i cannot send ssu report right now, can i pls send it on sunday, bcs Im not home

Thank you so much for the help
Le Mai

Re:Fps drops

VonM_Intel — Tue, 27 Feb 2024 06:53:33 GMT

Hi, Moiin.

Thank you for your response. It's okay nothing to worry you can take your time as much as you need. By the way, just to confirm, were you able to turn on the Vignette option in the game settings to reduce the stuttering of the game?

Best Regards,

Von M.

Intel Customer Support Technician

Re: Fps drops

Moiin — Tue, 27 Feb 2024 15:55:36 GMT

hello,

i was able to turn vignette option in game and it is a little bit better :), but it lags a little when fps drops to 180 :C

Im sending my game options, device and drivers and also SSU report

thank you so much for helping me, i hope you have a great day :)))

Le Mai

Re:Fps drops

VonM_Intel — Tue, 27 Feb 2024 23:23:08 GMT

Hi, Moiin.

Thank you for your confirmation. It's good to hear that the game became better after turning on the Vignette option. However, I will proceed to check the issue internally and we will do further research on this matter. I will update you on this thread once available.

Best Regards,

Von M.

Intel Customer Support Technician

Re:Fps drops

VonM_Intel — Wed, 28 Feb 2024 23:58:35 GMT

Hi Moiin,

Thank you for patiently waiting.

We reviewed the SSU that you sent, and I noticed that you are at least 2 drivers behind for Intel Arc A750 (you got 101.5194). There is a new version recently released, please download 101.5333 (https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html) and install.

I suggest that you do a clean uninstall and reinstall of the driver using DDU. Please see the instructions on how to do that from this link: (https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html).

Play the game and let us know of your results.

Best Regards,

Von M.

Intel Customer Support Technician

Re: Fps drops

Moiin — Thu, 29 Feb 2024 01:02:22 GMT

Hello, i tried to uninstall and then reinstall with DDU by instructions.

My fps are now better, It even shows 400 fps, but the problem is still the fps drops, i took some screenshot from the game

and somewhere in the map i had 400, 300 and then 130.

Im sending you my fps screenshot on the same valorant map and game and im also sending the screenshot of my latest driver,

Thank you for helping me as always, and i hope you have a nice day :)))

Le Mai Huong

Re:Fps drops

VonM_Intel — Thu, 29 Feb 2024 03:34:51 GMT

Hi Moiin,

Thank you for sharing the results.

We are glad to know that the FPS is now better, however, you still encountering some frame drops in the game. However, we still need to do some further simulation on this matter and I will get back and post the response on this thread once available.

Best Regards,

Von M.

Intel Customer Support Technician

Re: Fps drops

Moiin — Mon, 04 Mar 2024 13:10:38 GMT

Hell Von.M.

I would like to update about my gameplay.

I tried to play today and my fps dropped again from 400-350 to 220-180 fps again :CC.

It started to lag a little bit again

Can you pls help me ?

Best regard

Le Mai Huong

Re: Fps drops

Moiin — Mon, 04 Mar 2024 18:23:05 GMT

hell, I tried to play today and it is worse :CC

Now i only have 160-120 fps

Re:Fps drops

NormanS_Intel — Thu, 18 Jul 2024 07:39:40 GMT

Hello Moiin,

Thank you for your patience, and I apologize for the long wait. I am pleased to inform you that after several months of investigation and replication, our debug team has noted improved performance starting with the 101.5590 release.

Therefore, please test the latest graphics driver version 32.0.101.5762 and let us know if you encounter any further issues. Before updating to version 32.0.101.5762, please use DDU to uninstall the current driver.

We would appreciate your feedback to ensure everything is working correctly.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Fps drops

NormanS_Intel — Tue, 23 Jul 2024 01:04:41 GMT

Hello Moiin,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Fps drops

NormanS_Intel — Fri, 26 Jul 2024 01:14:33 GMT

Hello Moiin,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer