topic Re:Call of Duty: Modern Warfare III Screen Freezes at loading level in Intel® Arc™ Discrete Graphics

Call of Duty: Modern Warfare III Screen Freezes at loading level

BringusLamps — Sat, 13 Jul 2024 21:42:18 GMT

Hello, this is my first post on this forum, I appreciate the work you do to improve and fix the performance and issues of these GPUs.

I've been experiencing the same issue for the last month, I didn't post earlier because I thought it would be fixed in the next updates, but as for driver version 32.0.101.5762, I can't play. The game used to work at the end of April, but at that point I stopped it.

Now I will explain how I get this freeze in the game.

I enter the game Call of Duty: Modern Warfare III, I start mashing the "Start Game" button and then press "ESC Key" because the shaders will always go down to 0% every time I enter the game and the game does not load the shaders automatically , in April when I started playing this also happened.

Once the shader cache loads, I start a new game and once all the players are ready, I'll be stuck on the loading screen. I attach a photo ->

Loading game is freeze

I hope that with this information the problem I am experiencing can be resolved, thank you very much and I will republish anything or attach evidence of what is needed.

I'm also uploading de SSU report.

Re:Call of Duty: Modern Warfare III Screen Freezes at loading level

JeanetteC_Intel — Tue, 16 Jul 2024 12:05:23 GMT

Hello BringusLamps,

Thank you for posting in Intel Communities.

Kindly give me time to check on this and I'll post an update as soon as possible.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Call of Duty: Modern Warfare III Screen Freezes at loading level

JeanetteC_Intel — Sat, 20 Jul 2024 01:05:54 GMT

Hello BringusLamps,

Good day!

Please proceed with the following steps below:

Launch the game.
Select "Options" and Select "Graphics" settings.
Select "Advanced Setting" and Go to "Shader PreLoad" setting.
Click "Shader Preload" and change the setting to "OFF."
Click "Shader Preload During Cinematic" and change the setting to "OFF."
Save the settings.

Let me know if there would be any difference.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Call of Duty: Modern Warfare III Screen Freezes at loading level

JeanetteC_Intel — Wed, 24 Jul 2024 13:29:21 GMT

Hello BringusLamps,

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re: Re:Call of Duty: Modern Warfare III Screen Freezes at loading level

BringusLamps — Wed, 24 Jul 2024 14:42:38 GMT

Hi, thanks for your replies. I didn't try the shaders settings you told me instead I disabled the Parsec Virtual Display Driver I had, doing this I resolved my issue and it works. If I have any new problem I will check again the shader setting, thanks.

You can mark this as solved, or should I do it?

Re:Call of Duty: Modern Warfare III Screen Freezes at loading level

JeanetteC_Intel — Thu, 25 Jul 2024 11:14:30 GMT

Hello BringusLamps,

I'll take note of this. It's good to know that you have fixed your issue, thank you for sharing. Since you have already tagged it as an accepted solution, I will now proceed to close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

Jeanette C.

Intel® Customer Support Technician