topic Re:Enshrouded Vulkan Crash in Intel® Arc™ Discrete Graphics

Enshrouded Vulkan Crash

ColonelForbin — Thu, 15 Aug 2024 17:00:49 GMT

Hi,

Recently (within the last few weeks) I've been encountering repeated, random crashes to desktop while playing Enshrouded.

Sometimes this will occur when starting up my own, privately hosted server, rendering the game unplayable even for solo play.

I dug into the logs from the crash dumps and they all (every. single. one.) has the same error message:

vkQueueSubmit 'Frame' failed with error 'VK_ERROR_DEVICE_LOST'

Vulkan device lost...

Stopping process due to unrecoverable GPU crash!

I've tried everything from verifying game files, clean install of Arc A770 graphics drivers, rollback of drivers, attempted a vulkan fix, but nothing works. I believe this to be an issue with the graphics card, so I wanted to report the error here in the hopes that it makes its way to the team and eventually a driver fix.

I've included the crash dump with the error from the game.

Re:Enshrouded Vulkan Crash

DhannielM_Intel — Fri, 23 Aug 2024 09:07:48 GMT

Hi ColonelForbin,

Thank you for posting in the community.

I have some information that I would like to ask you about so I can identify a possible resolution for your issue. Please share the information by answering the following questions below:

What is the version of driver you are using when the random crashes happened?
When you say you tried rolling back the drivers, can you tell me the version you used?
Also, can you share the game setting you are using on Enshrouded?
Please also include the version of Enshrouded you are playing?
Does the crashes happen when you are fighting an enemy or when the game is just on idle?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows. I am looking forward hearing from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Enshrouded Vulkan Crash

DhannielM_Intel — Fri, 30 Aug 2024 06:26:14 GMT

Hi ColonelForbin,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Enshrouded Vulkan Crash

DhannielM_Intel — Wed, 04 Sep 2024 06:47:42 GMT

Hi ColonelForbin,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician