topic Re:Uncharted lost legacy crash problem intel arc 750 in Intel® Arc™ Discrete Graphics

Uncharted lost legacy crash problem intel arc 750

Yippee — Thu, 08 Aug 2024 07:12:37 GMT

I am facing problem while playing "Uncharted lost legacy". At first, whenever I dived into water , my pc was lagging. But now , after a specific time of gameplay I dived into water and the game immediately crashed. Then I again opened the game and I was respawned inside the water and guess what, IT IMMEDIATELY CRASHED AGAIN. So I restarted my pc, deleted and reinstalled my game, searched in youtube about the problem and did everything to fix this but I am not able to play this again. Whenever i start the game, it respawn me under the water and the game crash immediately. I don't have any other problem in my PC. I have checked everything again and again. I think the problem is in the gpu.

Processor -12th Gen i5-12600K Ram - 16Gb 3200mhz Graphics - Intel Arc 750 os - Windows 11 pro 23H2 (64 Bit) Intel Graphics driver version - 32.0.101.5768

Re:Uncharted lost legacy crash problem intel arc 750

RandyT_Intel — Wed, 21 Aug 2024 09:25:33 GMT

Hello Yippee,

To assist you effectively and resolve your issue, I need some additional information. Please provide answers to the following questions:

If possible, have you tried swapping with another Intel Arc card of the same family?
Have you updated the card's firmware? We have the latest version available: Version: 32.0.101.5971
Do the crashes occur only in this game, or are they random?

Additionally, kindly run Intel® System Support Utility for Windows* and send the logs here. Once I receive them, I will coordinate with our team to check what we can do. The logs will help us diagnose and isolate the issue.

Thank you for your cooperation.

Randy T.

Intel Customer Support Technician

Re: Uncharted lost legacy crash problem intel arc 750

Yippee — Wed, 21 Aug 2024 10:40:30 GMT

Yes i tried new version 32.0.101.5971. Now i can play with 30fps frame limit when i tried to play frame limit off game will crash

Re:Uncharted lost legacy crash problem intel arc 750

RandyT_Intel — Tue, 27 Aug 2024 11:20:45 GMT

Hello Yippee,

We are trying to replicate the issue; we kindly ask for additional information.

Does the game crash to the desktop?
Do you receive any error messages? If so, please provide the exact wording.
Is the crash resulting in a Blue Screen of Death (BSOD)?
Where did you obtain the game? (e.g., Steam, Epic Games, or other platforms)
Can you describe when the crash typically occurs? (e.g., when you get to the water, during fights, or any other specific in-game situation)
Could you provide us with your current game settings? (e.g., resolution, graphics quality, any advanced settings)
What exact steps do you take that lead to the crash?
Have you found any temporary solutions or steps that seem to mitigate the issue?

Your detailed feedback will greatly help us in our efforts to replicate and diagnose the problem accurately.

Randy T.

Intel Customer Support Technician

Re:Uncharted lost legacy crash problem intel arc 750

RandyT_Intel — Tue, 03 Sep 2024 03:02:50 GMT

Hello Yippee,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Randy T

Intel Customer Support Technician

Re:Uncharted lost legacy crash problem intel arc 750

RandyT_Intel — Fri, 06 Sep 2024 11:16:13 GMT

Hello Yippee,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Randy T

Intel Customer Support Technician