topic Re: Windows BSOD: VIDEO_TDR_FAILURE (116) in Intel® Arc™ Discrete Graphics

Windows BSOD: VIDEO_TDR_FAILURE (116)

wrangleGrit — Thu, 12 Sep 2024 21:02:54 GMT

I want to report this crash as it's the third time in 3 days. Please find the Intel SSU report attached.

The windows 11 bsod dump says:

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe287e3140010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80598301ac0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

The system tl;dr is:

B760M Chipset
Arc A770 GPU
i5-14400 CPU

ASPM is enabled and the primary graphics adapter is the iGPU leaving the Arc A770 to a 1W idle state when not under load via Intel Deep Link technology.

Not looking for any sort of response. Just providing data for the driver team.

Re: Windows BSOD: VIDEO_TDR_FAILURE (116)

wrangleGrit — Thu, 12 Sep 2024 21:22:46 GMT

Looks like my driver was out of date. I was using version 32.0.101.5768, but 32.0.101.5972 is available. The odd thing is when I clicked "Check for updates" in the Arc Control panel, it reported that 32.0.101.5768 was the latest. I checked the Intel website just to be sure, and I saw a newer version. Not sure what happened there, but I'll leave this post anyway, and continue to monitor the situation.

Re: Windows BSOD: VIDEO_TDR_FAILURE (116)

bobbycold_h — Fri, 13 Sep 2024 02:15:29 GMT

Hi @wrangleGrit,

Arc Control sometimes "loses" it's ability to check for updates. I'd say there are around a dozen threads on here about this already and it still isn't fixed...always just recommended to uninstall using DDU in safemode and install the newest version after a reboot. I think the DSA works better in that regard. Windows Update also sometimes downgrades erroneously, keep an eye on that as well.

Also if you don't mind, please check if all TDR values are correct in your system registry, please see this MSDN article for details. If the problem shows up again, I'd suggest you'd also upload a memory dump to e.g. OneDrive - and make sure it's at least an "Active Memory Dump".

Best regards,

Robert W. (bobbycold_h)