topic Re:Low GPU usage, frame drops and stutters in Intel® Arc™ Discrete Graphics

Low GPU usage, frame drops and stutters

Shunday — Wed, 04 Sep 2024 12:00:18 GMT

Hello! Screenshot with specs attached.

So I bought an Asus ARC A770 8GB yesterday, an upgrade from my old RX 570. Before removing the RX570 and swapping it with the ARC, I did perform a DDU session, put in the ARC and installed the newest driver. I hopped on Valorant and Overwatch, both games performed awfully. GPU usage would randomly drop, causing stutters, huge fps drops and even freeze, basically unplayable. In some Valorant modes like Team Deathmatch I get around 50-60fps avg. even when there are not stutters and drops.

Troubleshooting:
Updated BIOS to the latest version (3.46), and enabled ReBar (yes, it says it's enabled even in ARC control, so it works);
Tried both FreeSync on and off;

Tried different graphics settings in both games;

Temps are fine;

Re: Low GPU usage, frame drops and stutters

Shunday — Wed, 04 Sep 2024 12:47:46 GMT

Update: Tried League of Legends as well - works flawlessly, but unfortunately I don't even play this game anymore

Re:Low GPU usage, frame drops and stutters

JedG_Intel — Mon, 09 Sep 2024 06:11:10 GMT

Hi Shunday,

Thank you for posting at Intel Community Forums.

For me to properly address this concern please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Low GPU usage, frame drops and stutters

JedG_Intel — Fri, 13 Sep 2024 04:43:14 GMT

Hello Shunday,

I wanted to check if you had the chance to check the information that I requested. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Low GPU usage, frame drops and stutters

JedG_Intel — Tue, 17 Sep 2024 01:53:57 GMT

Hello Shunday,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician