topic Re:kingdom come deliverance Crash crashes at random moments. in Intel® Arc™ Discrete Graphics

kingdom come deliverance Crash crashes at random moments.

Axx — Sat, 21 Sep 2024 18:47:57 GMT

The game crashes at random moments.

Game: Kingdom Come: Deliverance, from Steam.

Steps to reproduce: I don't know exactly, as it crashes randomly. Sometimes it happens after dialogs, sometimes while walking around, and other times while navigating the menus or game map. For reference, I was playing in hardcore mode and experienced two crashes within the first 3-4 hours of gameplay. After passing the prologue, the game crashes between 5 and 20 minutes after loading the save.

I've tried all the settings from highest to lowest, in both borderless and fullscreen modes.

For the last crash (Lowest settings and fulls screen), I monitored the temperatures of the GPU, CPU, and memory, which were all around 70°C at the time of the crash.

I updated the drivers to version 32.0.101.6078, but it was to no avail.

The error in the game log is as follows (see attachment): DXGI_ERROR_DEVICE_RESET

You can download the memory dump from here:

https://drive.google.com/file/d/1XyuYGuARO52PHg6mAegCBNIAcCG5_ymd/view?usp=sharing

If you need any more details to help sort this out, just let me know.

Cheers,
Alvaro

Re:kingdom come deliverance Crash crashes at random moments.

RandyT_Intel — Tue, 24 Sep 2024 10:48:27 GMT

Hello Axx,

To better understand the issue, you're experiencing with game crashing while playing "Kingdom Come: Deliverance," could you please answer the following questions?

What exact graphics settings/game settings are you using for the game?
When you updated the drivers to the latest version, what method did you use? Did you perform the update only on the device manager or manually getting the driver from the download center, or did you use DDU? If you haven't used DDU, please try performing a clean installation with it. How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)
Since you’ve provided the SSU logs and are using the latest driver, could you let me know if previous or older driver versions had the same issue? Your observations will help us determine if there’s a bug or a driver issue.
Do you often experience game crashes, or is this the first time?
Lastly, have you tried updating the BIOS to its latest version?

Thank you for your cooperation as we work towards a solution.

Randy T.

Intel Customer Support Technician

Re: Re:kingdom come deliverance Crash crashes at random moments.

Axx — Wed, 25 Sep 2024 18:09:46 GMT

The crash info is from a game with low settings, 1920x1080.
I did the device manager update. I will try the clean one next weekend.
Yes, I had crashes the same morning, so I updated the drivers.
It's not usual in most games. Cyberpunk crashes a lot, but I will never blame the card for those game crashes.
I updated it maybe a year ago; I will update it next weekend.

Also, I found a pattern: most of the crashes occur when loading dialogs and intermediate scenes.

Re:kingdom come deliverance Crash crashes at random moments.

RandyT_Intel — Thu, 26 Sep 2024 01:40:14 GMT

Hello Axx,

This is well noted. Kindly try the following recommendation using DDU (Display Driver Uninstaller), and please share your observations after updating the BIOS.

If the issue persists, we will look deeper into that matter and start from there.

I look forward to your response!

Randy T.

Intel Customer Support Technician

Re:kingdom come deliverance Crash crashes at random moments.

RandyT_Intel — Fri, 27 Sep 2024 00:52:48 GMT

Hello Axx,

This is just a quick follow-up regarding our case. May I check if you've had a chance to perform the previous recommendations, specifically a clean install using DDU and updating the BIOS?

Once you've completed these steps, please let me know so I can check further.

Thank you for your cooperation!

Randy T.

Intel Customer Support Technician

Re:kingdom come deliverance Crash crashes at random moments.

RandyT_Intel — Wed, 02 Oct 2024 07:59:51 GMT

Hello Axx,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Randy T.

Intel Customer Support Technician