topic Video capturing issue with ARC Control in Intel® Arc™ Discrete Graphics

Video capturing issue with ARC Control

Ghost007 — Thu, 03 Oct 2024 12:51:18 GMT

Hi,

I am facing issues when capturing any games or something else with my ARC A770 control panel.

, when I play the captured video, it shows a faded and unclear video like this. I have attached a video also. How can I solve this?

Oh, facing one more problem frequently, while gaming, sometimes in very intense moment my game freezes for 3-5 seconds and then it crashes. It happens sometimes, not always.

Thanks for reading my bad English patiently. Hope I will get a solve from here

Re:Video capturing issue with ARC Control

DeancR_Intel — Wed, 09 Oct 2024 06:30:17 GMT

Hi Ghost007,

Thank you for posting in the Community!

Apologies for the delay on my response. Please make sure you provide the following basic information when reporting a bug:

What is the graphics driver you are using?

Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
Provide us with the Intel SSU report from your system.

If you do not wish to submit the SSU report then at least provide us with the following information about your system:
- Processor make and model.
  - Power Supply make and model.
- Motherboard make and model.
- Amount of memory (RAM).
- Operating System version/build number.

Tell us the steps to reproduce the issue (this is very important!).
For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Video capturing issue with ARC Control

DeancR_Intel — Mon, 14 Oct 2024 21:35:39 GMT

Hi Ghost007,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Video capturing issue with ARC Control

DeancR_Intel — Thu, 17 Oct 2024 00:48:32 GMT

Hi Ghost007,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician