topic Re: Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER in Intel® Arc™ Discrete Graphics

Intel Arc A770 Limited Edition 16GB Valorant STUTTER

Allownation — Mon, 30 Sep 2024 18:17:13 GMT

Hello, I have these weird stutters everytime I update my drivers, after using a new skin or ability from an agent for the first time.

Even with the Default Skin (weapons), the first shot fired stutters (after driver update), as it has to adapt to the animation because it is seeing it "for the first time". I have this issue since installing the GPU (december 2022) . Never had the issue before with the previous GPU (NVIDIA GTX 1660ti).

The stutters occur everytime i pick up a gun with a skin i never held OR by casting an ability from whatever agent ( after new driver update ) for the first time with an approx duration from 0,5 to 1sec.

My sistem specs are:

Motherboard: B550f strix gaming

GPU: Arc A770 Limited Edition 16GB

RAM: Corsair VENGEANCE RGB PRO DDR4 32 GB (2x16 GB) 3600 MHz C18

CPU: AMD Ryzen 7 5800x3d (but even with the previous CPU ryzen 7 5800x i had problems)

Windows is installed on a different SSD than the Game

REBAR is ON

Every Driver update is made after DDU clean and also a "Execute Clean Install" checked.

It doesn't matter if i Uninstall the game and Install it again. I tried changing the installation files on other drives, still doesn't matter.

Windows Update is off.

Bios is updated to last version and the latest chipset drivers too.

I need help, it is very annoying almost 2 years have passed and i have the same problem over and over again.

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Mon, 07 Oct 2024 06:37:52 GMT

Hi Allownation,

Thank you for posting at Intel Community Forum.

I understand how annoying it is to deal with the same problem repeatedly. I would like to get more information to properly investigate and identify the root cause of the issue. Please share the information below.

1. Is the issue isolated to Valorant?

2. Have you tried other GPU after installing the Arc A770?

For further troubleshooting, you may also check out this link: How to Fix Stuttering Issues While Gaming

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

Allownation — Mon, 07 Oct 2024 16:23:27 GMT

Hello,

1. The issue is isolated only to Valorant, i don't have the same stutters on any other game.

2. I have tried NVIDIA GTX1660ti after having problems with the Arc A770 and it works flawlessly.

I never had problems with the NVIDIA GPU, only with the intel GPU.

I have already tried all possible fixes for stuttering.

I know you are working hard to improve your GPU, but please don't tell me to contact the developer of the game, because there is nothing you can do, thanks.

Best Regards

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Fri, 11 Oct 2024 07:54:03 GMT

Hi Allownation,

Thank you for sharing this information with me. For me to replicate this in the test lab, I'll need the following information.

- What game settings are you using when the issue occurs?

- Short video clip of the issue if possible.

Please also follow the steps below for me to perform in depth investigation.

CapFrameX installation instructions:

Go to https://www.capframex.com/download and download the latest version of CapframeX.
Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
Unzip both installers and install them.
Launch CapFrameX, and then close it. This is why it creates the user configuration folder.
Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit on capture time.
In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

Open CapframeX and do not minimise or close it.
Open the game and go to the part of the game where you need to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture...".
Press F11 to start capturing data and reproducing the issue. The status in the overlay will change to "Recording frametimes XX s".
Once you have reproduced the issue, press F11 to finish the data capture. The status in the overlay will change to "Processing data.".
Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking on any one of these captures will display the results on the right.
To export the captured data as a JSON file, right-click the capture and click on "Copy/paste recording file(s)".

If you encounter any difficulties in finding the %userprofile%\Documents\CapFrameX\Configuration directory, you may create a new folder named 'Configuration' within the CapFrameX folder.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

Allownation — Sat, 12 Oct 2024 01:43:53 GMT

Hello, I cannot find the OverlayEntryConfiguration_0.json file to download anywhere in order for me to start the recording.

In the meantime I will attach you screenshots of my video settings.

Btw it doesn't matter what settings I play on, low, medium, high, mixed or whatever, the stuttering is just there. also it doesn't matter the resolution or frequency of the monitor either.

Also i have already RTSS with MSI Afterburner, just to watch over temperatures and fps when I play games.

When it stutters the low's 1% and 0.1% drop to single digits numbers during the freezing time

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Fri, 18 Oct 2024 02:05:42 GMT

Hello Allownation,

Thank you for sharing all this information. We'll be checking this internally and I'll give you an update as soon as possible.

I'm looking forward to assisting you. Have a good one!

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

Allownation — Mon, 21 Oct 2024 19:20:47 GMT

Thank you, if it is ok for you, I can capture my screen from MSI Afterburner with the RTSS, you can see the lows there too

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Fri, 25 Oct 2024 06:12:37 GMT

Hello Allownation,

I appreciate your initiative to find another way to record. To help you find the OverlayEntryConfiguration_0.json file to, please check out this link: https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/m-p/1494429#M5057

Please follow the steps for CapFrameX so we can measure the game performance and further investigate the issue.

For your reference, you may also check out this link: Valorant* Stutters and Has Low FPS (Frames per Second) with Intel® Arc™ Graphics.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Mon, 04 Nov 2024 06:03:37 GMT

Hello Allownation,

I'm just following up on the information that I need to further investigate the issue you are having. Please let me know at your earliest convenience so that we can determine get this resolved as soon as possible

Best regards,

Jed G.

Intel Customer Support Technician

Re: Intel Arc A770 Limited Edition 16GB Valorant STUTTER

Allownation — Tue, 05 Nov 2024 21:08:09 GMT

Hello, I managed somehow to do stuff, tell me if there is something i must do differently

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Mon, 11 Nov 2024 05:44:22 GMT

Hi Allownation,

Thank you for your effort and cooperation. With this information provided, I can continue with the investigation. I will get back to you as soon as possible to give an update.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Thu, 21 Nov 2024 05:49:39 GMT

Hello Allownation,

We replicated the issue in our test lab and did not observe any significant stuttering when shooting, changing weapons, or picking up a weapon with a different shader.

Based on your description, it appears that the game cache shaders are taking longer to rebuild on the first run. As a recommendation, please follow the step below.

Change the Power plan to Performance mode
Install the game on a different drive

If the issue persists, please inform me so I can investigate further.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

Allownation — Mon, 25 Nov 2024 21:53:10 GMT

Hello, I have tried all the options you've listed above, nothing really works... I don't think it is cache shaders because it does it for the first time shooting (couple of bullets) or using an ability.

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Mon, 02 Dec 2024 06:22:54 GMT

Hi Allownation,

I appreciate you for trying the steps that I recommended. Since you are still encountering the same issue, I'll be investigating further. I'll get back to you as soon as I have an update.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Wed, 04 Dec 2024 07:06:50 GMT

Hello Allownation,

Despite multiple attempts to replicate the issue, we have been unable to observe it on our end. This suggests that the problem may be specific to your system. For further assistance, we recommend consulting with the game developer to identify any other potential causes.

Thank you for your cooperation all throughout.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Tue, 10 Dec 2024 01:16:58 GMT

Hello Allownation,

I'm following up to see if you require further assistance. Please let me know so I continue with the next steps.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

JedG_Intel — Mon, 16 Dec 2024 00:10:23 GMT

Hello Allownation,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Intel Arc A770 Limited Edition 16GB Valorant STUTTER

AbzRaider — Sun, 22 Dec 2024 16:49:54 GMT

Hey i have had this problem on 2 pcs with a amd GPU this stutter issue kicks in if you have many skins in the game and cycling abilities also my os was properly debloated tried several power plans and the ssd was a gen3 one this issue doesn't happen on Nvidia GPUs i tried swapping it out with a nvidia card voila its gone its like even the GTX 750 Ti runs better than arc and radeon. Some type of shader loading issue is there. Take a account with 20 skins now just play unrated or smthg u wont notice much on pratice mode. or just play the game for some days where u have successfully loaded most skin shader data then update the driver and just launch the game it will lag a lot. This is what i faced on AMD and my friend who has arc he told me the same issue if he updates the driver, the game stutters so much. I refrain from buying anything other than Nvidia because i play this game alot but I would love to try battlemage

Re: Intel Arc A770 Limited Edition 16GB Valorant STUTTER

天空の夜明け — Mon, 20 Jan 2025 11:20:30 GMT

Shader compilation stutter is definitely a serious problem in Valorant with ARC cards(I'm on A750LE.), even if you have a fast processor. I used to game on R5 3600, still happens with an upgrade to R7 5700X3D. All usual suspects like ReBAR are on so there's no setup problem on my side.

Valorant is a DX11 game without any shader compilation feature. Every time when shader cache is cleared(like reinstalling a driver with DDU beforehand), all FX stutter unless they had already appeared(which mean they're cached). FX include but not limited to fancy weapon finisher animations, agent abilities and inspecting fancy skins.

I tried most WHQL drivers from 5768 to the current 6458 and no avail. I do not think there's an immediate fix in the foreseeable future, considering they have to prioritize fixing the abysmal overhead issue.