topic Re:Intel iris xe graphics in Intel® Arc™ Discrete Graphics

Intel iris xe graphics

bayoumylover — Mon, 07 Oct 2024 18:18:00 GMT

Yesterday i saw that my computer needed to be updated for the intel iris xe graphics. This was to intall multiple things including arc ect. After instalation i loaded up fortnite and my fps used to be stable around 100fps however after i installed the new drivers it stutters and drops and i only recieve the highest of 40fps. No fps stabiltiy. So i unistalled the new drivers and graphics ect and now fortnite wont open without them. So now i am unable to play fortnite or any game due to drops in fps, lack of stability with fps and stutters. I had to reinstall these drivers and graphics to even open the game. How do i fix this.

Thanks.

Re:Intel iris xe graphics

RandyT_Intel — Tue, 08 Oct 2024 02:37:05 GMT

Hello bayoumylover,

To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
Can you please run the System Support Utility (SSU) and share the logs with me?
How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?
May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
Have you updated the game version or any related applications recently?
What troubleshooting steps have you tried so far to fix the issue?
Have you tried rolling back to the previous graphics driver version?
Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Intel iris xe graphics

bayoumylover — Tue, 08 Oct 2024 14:44:55 GMT

1. No this has not occured before

2. SSU REPORT3. Not sure

4. Epic games

5. No the game was fully updated before i updated the drivers

6. i unistalled the drivers however when i did this fortnite would no longer open.

7. Yes.

Re:Intel iris xe graphics

RandyT_Intel — Fri, 11 Oct 2024 03:39:42 GMT

Hi bayoumylover,

I wanted to follow up regarding the graphics driver. As mentioned, please use the OEM graphics driver from the Lenovo website. Could you let me know how it goes after trying this on your system?

Also, don’t forget to use DDU for a clean installation before updating the drivers.

Thanks!

Best,

Rany T.

Intel Customer Support Technician

Re:Intel iris xe graphics

RandyT_Intel — Tue, 15 Oct 2024 01:09:07 GMT

Hi bayoumylover,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Thank you for your understanding.

Best regards,

Randy T.

Intel Customer Support Technician