topic Re: My A770 still wont update in Intel® Arc™ Discrete Graphics

My A770 still wont update

YamaZahir — Thu, 24 Oct 2024 11:11:43 GMT

I've tried everything you guys recommended but sadly nothing works.

https://community.intel.com/t5/GPU-Compute-Software/My-A770-won-t-update-anymore/m-p/1607869#M1464

Since then an new error formed and now i get this when i try to update my a770

Re: My A770 still wont update

MUC — Thu, 24 Oct 2024 19:12:38 GMT

Please do not run the EXE file you downloaded from the driver page.
Instead, use an unzip tool to extract this EXE file into a folder.

Example (Tool "7-Zip"):
Open Windows Device Manager.
Right-click the Intel Arc Graphics device from the Display Adapters section. From the drop-down menu, choose Update Driver.
Click Browse my computer for drivers.
Click Browse, search for, and select the unzipped folder.
Once the driver is installed, restart the computer.

Re: My A770 still wont update

YamaZahir — Thu, 24 Oct 2024 19:53:35 GMT

this wont work and i already tried this a 100 times already.

Re: My A770 still wont update

MUC — Thu, 24 Oct 2024 20:25:19 GMT

Please describe in more detail where you are stuck in this method. The screenshot above with the error message only shows the execution of the EXE installation file.

The method using the Windows device manager may only work if you manually select the INF file in the unpacked folder.

Re: My A770 still wont update

YamaZahir — Thu, 24 Oct 2024 20:32:47 GMT

well first read this https://community.intel.com/t5/GPU-Compute-Software/My-A770-won-t-update-anymore/m-p/1607869#M1464

then read what im about the write.

this screenshot here only started happening recently. Before that it wouldn't even show anything as i wrote in the thread i link above.

Re: My A770 still wont update

MUC — Thu, 24 Oct 2024 21:02:04 GMT

I read your original thread and had this problem too. I was able to resolve it using the driver installation method described via Windows Device Manager. However, I have never seen this .NET error message before. Unfortunately, I cannot give you any further advice. Please wait and see if an Intel support employee has any further ideas.

Re: My A770 still wont update

YamaZahir — Thu, 24 Oct 2024 21:23:51 GMT

well thanks anyways for trying to help

Re:My A770 still wont update

DeancR_Intel — Mon, 28 Oct 2024 06:05:01 GMT

Hi YamaZahir,

Thank you for posting in the Community!

Apologies for the delay on my response. To resolve the issue, follow these troubleshooting steps.

Ensure you downloaded the correct driver for Intel® Arc™ A-Series Graphics driver.
Use a tool like Display Driver Uninstaller (DDU) to remove any older drivers.
Update system BIOS and chipset drivers to the latest version from the motherboard manufacturer.
Disconnect from the internet to avoid Windows from automatically updating the driver via Windows Update.
Disable any antivirus or firewall software that may interfere with the driver installation.
Run the driver installer as an administrator by right-clicking on the file and selecting "Run as administrator."

The issue can be fixed by repairing the Microsoft Windows Desktop Runtime:

1. Search for Add/Remove Programs

2. Look for the latest Microsoft Windows Desktop Runtime on the list

3. Click the meatballs menu and click on Modify

4. Select Repair on the succeeding menu

5. Close the Window when finished

Two more steps are available to try if these options fail:

Perform a manual installation of the driver via the device manager. Refer to the below steps:
1. Download the driver file from the Download Center.
2. Once downloaded, right-click on the EXE file. Select "Open with" and choose your archive extractor tool from the list.
3. Right-click on the Start menu and select Device Manager.
4. Expand the Display adapters category and locate your Arc A770 graphics card. Right-click on it and select Update driver.
5. Choose Browse My Computer for drivers and then click on Browse. Navigate to the folder where you extracted the driver files and select it. Make sure the Include subfolders option is checked, and then click Next.
6. Wait for the installation process to complete. You may need to restart your computer for the changes to take effect.
7. Open Device Manager to verify that the driver is installed correctly. Go to Display Adapters, double-click over your Arc Device, and select the Driver tab to check the driver version installed.
If these steps do not resolve your problem, perform a Windows 11 Clean Installation.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:My A770 still wont update

YamaZahir — Tue, 29 Oct 2024 17:34:40 GMT

I had to do a clean installtion of my windows sadly. but at least that fixed. so thanks now i can finaly update my a770 again

Re:My A770 still wont update

DeancR_Intel — Thu, 31 Oct 2024 21:40:02 GMT

Hi YamaZahir,

I'm glad to hear that your Graphics is working now! If you don't have any other inquiries regarding to your Graphics. I will be closing this inquiry as shown your issue has been resolved. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician