topic Re:Intel Arc Control still not finding updates in Intel® Arc™ Discrete Graphics

Intel Arc Control still not finding updates

Vampurrr — Mon, 21 Oct 2024 10:05:30 GMT

Hi there,
For about a year Intel Arc Control has had an issue of not pulling updates, so I've had to use DDU every single time to install an update.

Intel Arc Control is currently on version 32.0.101.5989, and is refusing to show there is an update, regardless of "WHQL" being turned on or off.

This is in combination with the fact if I don't use DDU, I will get future update searches coming with the error "Timed out" when it searches.

Is there an ETA on when this issue will finally be fixed?

Thank you.

Re:Intel Arc Control still not finding updates

DeancR_Intel — Thu, 24 Oct 2024 21:50:06 GMT

Hi Vampurrr,

Thank you for posting in the Community!

Apologies for the delay on my response. Please share more details about the issue so I can assist you effectively.

What is your Intel Arc Control current version?

What troubleshooting you've already done?

Are using a desktop or a laptop? do please provide specification.

To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

Intel® System Support Utility for Windows*
Here's a quick guide on using the Intel SSU:
- Download and launch SSU.exe.
- Check the box for "Everything."
- Click "Scan."
- When the scanning is complete, click "Next."
- Click "Save."
- Please send the saved file to us.

Let me know if you have questions.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel Arc Control still not finding updates

Vampurrr — Sun, 27 Oct 2024 02:45:39 GMT

Hi there,

The current version is 32.0.101.6127.

When I install a new driver, I uninstall everything and use DDU to use a clean install. However, if I try to automatically update after that, I will still run into the same issue with it timing out if I install directly through Arc Control the next update over.

I'm using a desktop, Windows 11 64bit Home.

I've attached the SSU file.
Thank you.

Re: Intel Arc Control still not finding updates

Bandit8623 — Sun, 27 Oct 2024 11:44:44 GMT

I can confirm still an issue for me as well. Nvidia and Amd users are not required to ddu on every driver update. This is ridiculous this hasnt been fixed in over a year..

Re:Intel Arc Control still not finding updates

DeancR_Intel — Tue, 29 Oct 2024 22:07:27 GMT

Hi Vampurrr,

When you attempt to update the graphics driver using the Intel® Arc™ Control and the software checks for an update it will get an error message stating: "We timed out looking for updates Intel® Driver & Support Assistant may be offline or having trouble finding the latest drivers. We'll check again in a few minutes."

I suggest installing the Intel® Driver & Support Assistant

Let me know if the issue still persists.

Hi Bandit8623,

This is noted however to avoid confusions, kindly create a new thread for this inquiry.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Intel Arc Control still not finding updates

Vampurrr — Sat, 02 Nov 2024 11:36:38 GMT

I always have the Intel Assistant installed, and sometimes it will show an update, and other times it will not.
Right now it's not showing an update available, but I can see on the intel site that you have an update 32.0.101.6130/32.0.101.6048 that was released on the 29th of October which is newer than my current drivers, but is not showing up on either Intel Arc Control or the assistant.

Re:Intel Arc Control still not finding updates

DeancR_Intel — Fri, 08 Nov 2024 03:45:03 GMT

Hi Vampurrr,

Download and install the latest graphics driver:

Intel® Arc™ & Iris® Xe Graphics - Windows*

After downloading the driver, kindly do DDU of the driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

I suggest reinstalling the Intel Arc Control on the latest graphics driver, kindly extract the file and navigate to the following:

gfx_win_101.6130_101.6048 > Resources > Extras > IntelArcControl.exe

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel Arc Control still not finding updates

DeancR_Intel — Mon, 11 Nov 2024 21:21:42 GMT

Hi Vampurrr,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel Arc Control still not finding updates

DeancR_Intel — Fri, 15 Nov 2024 03:54:53 GMT

Hi Vampurrr,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician