topic Driver optimisation for direct x 9 and 11 in Intel® Arc™ Discrete Graphics

Driver optimisation for direct x 9 and 11

Spin — Thu, 21 Nov 2024 17:22:30 GMT

Is there any info on future plans to improve drivers for direct x 9 and 11?

Re:Driver optimisation for direct x 9 and 11

JeanetteC_Intel — Mon, 25 Nov 2024 01:46:02 GMT

Thank you for posting in Intel Communities.

I would like to know more about your system details and share the issue description, if you have, the reason why you were checking on driver optimization for DirectX9 and 11, so I can share an appropriate answer/fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save (.txt). Kindly attach the log file as you reply.

Please also share:

1) Games/Apps affected.

2) Specific error code/issue with either Direct x9 or 11.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Driver optimisation for direct x 9 and 11

JeanetteC_Intel — Fri, 29 Nov 2024 15:27:07 GMT

Hello Spin,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Driver optimisation for direct x 9 and 11

JeanetteC_Intel — Tue, 03 Dec 2024 23:16:33 GMT

Hello Spin,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician