topic Re: Microsoft Flight Simulator 2024 - white screen after intro logos in Intel® Arc™ Discrete Graphics

Microsoft Flight Simulator 2024 - white screen after intro logos

marcoV — Wed, 20 Nov 2024 00:27:52 GMT

Installed today using Xbox Game Pass. Game shows the intro logo screens, then only white.

My system is: i5 12600k, A770 16gb, Win11

Audio is still audible in the background, and if I toggle fullscreen with alt+enter I have a black screen with very weird symbols.

Here is a video of the issue uploaded on YouTube: Microsoft Flight Sim 2024,
and an SSU scan of my system .txt is attached to the thread.

Let me know if anything else is required from my end!

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

RyujiV2 — Wed, 20 Nov 2024 11:28:38 GMT

Having exactly the same issue in MSFS 2024.

i5 13600KF, A750, Win10

Updated drivers today to latest version but it didn't fix the problem.

SSU scan attached

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

jackshell — Wed, 20 Nov 2024 12:32:24 GMT

I encountered a similar problem. And I am 100% sure that Intel Driver caused this error.

Game : Microsoft Flight Simulator 2024

Error : Showing some unknown character, so I can't recognize the words of the menu.

CPU: Intel

GPU: Acer A770, 16G & Quadro P600

Driver Version: 32.0.101.6297(latest)

VBios Version: 20.0.1068(latest)

Platform: Win11 24H2, 26100.2314(latest)

I switched to another Nvidia graphics card(Quadro P600), it became normal.

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

STEMALO — Thu, 21 Nov 2024 14:23:18 GMT

Yes same here. I updated the drivers then installed the game and the intro starts and then glitches at one point but sound continues.

Intel, yet another time I regret the purchase of your card.

Lets face it, the only reason one would buy this GPU is because of lack of funds to get a REAL card. That being said, having a GPU that always has issues for someone who lacks funds makes for a very frustrating and toxic situation.

Everything was running OK on FS2020.

Intel, please step up to the plate!!!

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

Oliver6 — Fri, 22 Nov 2024 21:50:08 GMT

Had exactly the same problem with the A770 Card, I deactivated the HDR in windows and the MFS2024 runs perfect.

cheers

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

RyujiV2 — Fri, 22 Nov 2024 22:16:51 GMT

Thank you @Oliver6! Disabling HDR in Windows solved the issue for me as well.

Funny thing is, as soon as the game starts you can re-enable HDR and everything still works and displays fine.

Obviously would be nice still if this got fixed, but at least can play the game now.

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

LuckyTang — Sat, 23 Nov 2024 22:21:02 GMT

Same issue here. A770 via DP to AW3225QF @240hz DV on.

Turning HDR back on FOR Windows allows the game runs but in SDR mode. It won’t work when you turn the HDR10 In Game back on

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

marcoV — Wed, 27 Nov 2024 01:10:31 GMT

Confirmed same thing happens for me.

If I disable HDR, the game boots. I can reenable HDR in Windows and the game still works.

If I toggle HDR10, the game goes to black and won't display anything until I disable HDR again.

Re: Microsoft Flight Simulator 2024 - white screen after intro logos

Jozzi — Thu, 30 Jan 2025 18:25:29 GMT

Dear Intel,

I support you, and by having buying my A770 I had voluntarily choosen a product, which might had been given a complicated future considering the poweful market position of the rivals.

But, please, is providing a HDR compatible driver with Microsoft Flight Simulator 2024 a such an issue? Please, solve this issue, it cannot be that complicated.

P.S. If there had not been an workarround, which must be searched for, the game, in it's default settings (or the OS's settings), would be unplayable. I had personally requested a refund from Steam, before descovering, that that has been an HDR and driver issue. I am sure, that this topic must have some impact on your yeld, yet the potential of giving it a higher priority.

Thank you in advance.

Dear Intel,

please, come on.

Kind regards,

Jozef